Review and analysis of over 165 Fha Mortgage complaints against PennyMac Loan Services, LLC
PennyMac Loan Services, LLC consumers have reported over 165 official complaints related to FHA mortgage. Out of the 165 consumer complaints against PennyMac Loan Services, LLC, 14% were disputed by the consumer (i.e. the consumer was not happy with how PennyMac Loan Services, LLC responded to their complaint) and 99% were processed in a timely manner. 3% of consumer complaints against PennyMac Loan Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 30, 2016 - Penny Mac loan services is messing up my credit by not applying my payments accurately and their system is not taking my payment timely. Since they acquired my loan I have had delinquent credit reporting for this type of issue. They inaccurately reported my loan 30 days late for -/-/2016. I successfully remitted my payment on -/-/2016 through the website and it was taken out of my account on -/-/2016. Please refer to my bank statement attached. On -/-/2016, I logged on an made a payment for - 2016. To date my payment was not taken from my account so I make another payment. This is r... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 29, 2016 - My parents and I recently refinanced the mortgage on our house via - -. They sold the FHA loan to Penny Mac. My first payment is due on -/-/2016. I logged into Penny Mac on -/-/2016, set up an online account with Penny Mac and set a payment date for -/-/2016 in the amount of -. - was for additional principal. I logged in on -/-/- to see if the payment went through and it still said pending -. I check my bank account on Monday and only the monthly loan cleared and no the extra -. I logged back into Penny Mac and there is no record of my additional payment. I checked... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 14, 2016 - We refinanced our FHA loan on -/-/16. The funds were wired by our attorney to the old lender ( PennyMac ) on closing date ( -/-/16 ) as per the payoff letter attached. The payoff letter included a full month 's PMI payment for the month of -/-/-. After closing PennyMac charged us two additional PMI payments in -/-/- and -/-/2016 out of our escrow account, claiming that we closed on -/-/- and those payments were for -/-/-/-/-/-. We closed on -/-/- and the funds were received by PennyMac the same day as can be seen in the attached wire print screen pro... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 12, 2016 - PennyMac Loan Servicing continues to violate my rights under the Fair Credit Reporting Act from - -, - to date. I 've had several phone conversations with several members and departments, informing them that they were not operating under the Laws of Chapter -. PennyMac initially refused to modify my loan ( please see previous complaint filed with your Bureau in - ) after 6 attempts and filed foreclosure. In turn, I filed Chapter -. PennyMac entered a claim for $14000.00 into the Trustee court. I was mandated to make payments to the Trustee in the amount of $460.00 per mon... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 9, 2016 - To Whom It May Concern, I 'm writing to you because my house is being foreclosed on. the sale date to my house is - - is my - modification that ive been on. the - modification was back in - - '. I submitted everything they asked me for. then somewhere along the line my application for the modification got lost thru their cracks. if they can pull recordings and time stamped on documents that I submitted in a timely manner if you may please help me. my contact info. I may be reached any time anytime. thank you... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 30, 2016 - I am still waiting for PennyMac to release insurance funds meant to pay for a repaired roof. The - tree that snapped and fell on my house in - has been removed, the roof repaired, inspected, and all requested documents have been received, yet PennyMac refuses to say when I can expect to receive the check. Their representatives reveal new and unexpected delays every time I call, always adding that I can expect further delays if something unforeseen arises. Tomorrow will be - -, and PennyMac expresses no regret that I and my family have been severely inconvenienced by what appears t... |
PennyMac Loan Services, LLC Mortgage credit decision / underwriting April 18, 2016 - I have disputed with Penny Mac loan services on a mortgage note that was in mine and my ex husband name. We divorced in - and I have legal documents per my divorce decree that my ex husband was awarded the house and I would be held harmless from all the debt. My ex husband was in the process of selling the house at the end of - and he did not make the last - pmts making him 60 days late. Now it is showing on my credit. That was not my dept and I should not be liable. I was paying my own rent on time. I have no missed payments on my credit. I would like for PennyMac to remove this issu... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 16, 2016 - I purchased a home through - - with my loan payment, taxes and insurance totaling $ -/month. They sold the loan to PennyMac who a year later raised my rate t0 $730.00. The only explanation I received for the increase was " Escrow Analysis '' ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 13, 2016 - Penny Mac -/-/- - Initial modification application submitted on -/-/- -/-/- - Document request received -/-/- - Documents submitted via fax -/-/- - Called PennyMac to follow up on file - left voicemail with SPOC - - -/-/- - Called PennyMac to follow up on file - SPOC not available so I routed to another agent. No TPA on file. SPOC not available. Agent, -, put in an escalation ticket since no call back from SPOC and TPA was not imaged in the system. -/-/- - Called PennyMac to follow up on file - SPOC not available so I rou... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 31, 2016 - I purchased the home in -/-/- and my son passed away in the home -/-/-. He was only 7 months. I struggled with - until -/-/- when I succumbed to it. I went into a - for 1 week then I went on a - leave for 3 weeks after that. When I returned to my job, where I was making close to around $3500.00 a month, I found that they had replaced me and placed me in a lower paying position where I was only getting paid half of that. I can not, financially or mentally, live in the property. My mortgage is being serviced by Penny Mac Loan Services and - -, my SPOC, told me tha... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 29, 2016 - Very quickly ... - - mortgage payment - - - Mortgage payment - - - Mortgage payment - -/-/--tgage payment - - - Mortgage payment - I had contacted my mortgage company and asked how come my mortgage went up so much? They said it was due to the shortage in escrow and my taxes went up. I asked how much are my taxes and they said over - for the year. I told them that my taxes were not that high, somethings wrong with the payments for -/-/- and -/-/-. I argued with them ALL -/-/- and -/-/- about my account being wrong. They final... |
PennyMac Loan Services, LLC Mortgage settlement process and costs March 25, 2016 - I have been working with PennyMac Loan svc on a Refinance They have been very rude to me and the numbers have changed every time that I have spoken to them. I do not understand why my closing costs changed from my closing disclosure dated -/-/2016 to my new closing disclosure dated -/-/16. Why are they collecting 13 months homeowners insurance now compared to only 2 months on my previous disclosure? My closing cash to close went from $790.00 to $1200.00 in less than 1 month ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 21, 2016 - My mortgage payment jumped $420.00 from on month to another. When I reach our to PennyMac Mortgage they said it was due to an Escrow analysis to cause the jump in payment. My calucations for the reason for the increase did not add up. They claimed there were shortages due to them placing forced place insurance on my loan. However my policy with - never expired that would require they place forced placed insurance on my loan. The only change was my insurance premiums did rise from $1400.00 to $2100.00 totalling a $660.00 increase. When I asked why they would charge me and extra $420... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 15, 2016 - We have a mortgage through PennyMac. My husband has not worked for 5 years now and he is not really able to work now because of health issues. He called PennyMac and asked them about removing the PMI from our loan to lower the payment. In the conversation, the person he was speaking to told him that he would be better off if he missed a payment, that way he would qualify for some of the new programs that help people who are behind in the payments. So we talked about it and decided to do that and then we used the money to pay some utility bills that were in arrears. Then they told us that we di... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 12, 2016 - My House Primary Residence : - - - -, -, MD - PennyMac misinformed me that I can not re-instate my home mortgage or make payment on my past due account, # -, despite Maryland law that provides me with the right to reinstate my loan by making past due payments at least one day prior to the foreclosure sale. I spoke with - - on - -, 2016. I asked for re- instatement of my loan, I was told that this was not an option because my account was in " foreclosure '' proceeding. Despite my willing and ability to bring my loan current, as a permanent loss mitigation option... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 25, 2016 - I have had my loan for almost 3 years now and never got a 30 day late credit reporting. In fact, prior to my loan being transferred from - - -, I never made a late payment. Since Pennymac acquired my loan, I have not had my payments applied properly and on time. On - -, 2015, I made a payment for my loan account. I mailed a second payment days later. I received information today that my loan was 48 days past due which has never happened prior to Pennymac acquiring my account. Please note I did not receive any statements regarding my loan account until today. Today, I called to m... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 12, 2016 - Good day. I am making my mortgage payments to PennyMac USA, I still continue to receive letters from PennyMac stating that my mortgage is in default. Each time I call customer service, they repeat that my mortgage is in default and I continue to deny the claims. I have provided all of my payments and have even paid over the amount that I needed to pay. ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure December 9, 2015 - 1. I have a FHA loan on my home purchased -/-/- through - - - which was sold to - - - shortly afterwards. I was terminated from my job -/-/- because I did n't qualify for FMLA to have an - that kept me out of work beyond my remaining - - days. I was hospitalized - of the 11 days. I fell behind on my mortgage payment that was $1700.00 at the time and remained delinquent for 9 months while unemployed. I became employed again on -/-/- and finally, HUD secured the delinquent debt with a 2nd Lien and my payments remained $1700.00. I conti... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 15, 2015 - PennyMac, my mortgagee drafted a payment from my bank account $560.00 in excess of the scheduled payment. They sent me a refund check for that amount with no explanation of how it happened, and certainly without interest for " borrowing '' my money without my permission for the duration. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 1, 2015 - I refinanced my mortgage with another bank -/-/2015 and according to the laws I was to receive my escrow balance returned to me no later than 30 days. I have not received it and due to the fact they did not pay my flood insurance on time ( 30 days late ) now my home owners is due along with my taxes and I just want my escrow money so I can pay them. I am tired of fighting with these people to do the right thing and conduct business in an ethical way. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account October 28, 2015 - My payment was lost and in addition to countless late fees, my credit reflects a 30 day late payment, when in fact, they had the payment but it was sitting in suspense on my account. It took 3 weeks for Penny Mac to correctly apply my payment and now they refuse to remove the hit on my credit. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account October 14, 2015 - Servicer failed to respond to short sale request and then declined a full priced offer for no valid reason - gave us the amount they would approve then after receiving that amount declined - also never returned calls - did not process request ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure October 9, 2015 - I have a loan with pennymac transfered from - - to -. I spoke with people fromPennymac more than a week ago. They told me they were going to send me papers in the next seventy two hours, and I have not heard from them. My name is - - ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account October 2, 2015 - 12 months ago I had to start paying my mortgage payment to PennyMac by Money Order because I had a payment to go past 30 days, this was there policy when this happened. In - 2015 I noticed the payment that was made was not credited to the account, I had proof that the cashers check was received by PennyMac, who received it and what time. I spoke to a lady at PennyMac and they said they do n't have it, I had to fax the copy to PennyMac. When I talked to the lady at PennyMac ( - ) she told me she had talked to my bank and the check had not been cashed by them. She said she would stay in to... |
PennyMac Loan Services, LLC Mortgage settlement process and costs September 30, 2015 - What I wrote in the past within my Bankruptcy in - tells the story. - RESCISSION AND BREACH BUY BACK CONTRACT In - - - contacted realtors exercising the possibility of buying another home in the - - area. After he moved to - he discovered he could get a better Supplement to Medicare insurance. Then - - was connected with a Lender Broker - - in -. - - fabricated the loan application and submitted to - - - Mortgage ( - ). The - ( - ) and - - ( - ) Uniform Loan Application which has - - 's forged digital signature, stat... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 28, 2015 - Bank - - was charging us $49.00 late fee then -/-/- drop our late fee to $ -.PennyMac bought our loan in -/-/-.We contacted them because they sent us a payment showing we will be charge $49.00 late fee we send them paper work to show that we have been charge any late fee of that amount since -/-/-.But they are saying it will be $49.00 late fee no matter what. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 23, 2015 - In - 2015 we got a pre-foreclosure letter. We had several conversations, as we have always paid at least 2x 's the amount due or more. They said that they were sorry and it was a mistake that we got the letter. On - 2015 statement, they added $780.00 fee for FORECLOSURE FEE. I have contacted them by e mail and phone and every one I talk to says that a supervisor will call me back. No such luck. No one had responded. I have had to refinance this loan to get away from PennyMac and their computer errors ''. The pay off notice that was given to the new company has Foreclosure fee '' list... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 22, 2015 - The mortgage lender, Pennymac Loan Services LLC, has not properly credited my account for my last payment and the company continues to send my mortgage statements very late. I sent a payment -/-/-. The check cleared -/-/-. It is now - -, 2015 and I have yet to receive a mortgage statement. Instead of receiving a complete mortgage statement that shows when and how my money was applied to my mortgage balance, I received a letter from the lender stating that the payment was received but that it does not bring my mortgage up to date. I am aware that I am behind on my payments, but ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 18, 2015 - My wife and I purchased a home in - 2012 with an FHA loan through PennyMac. We have been paying PMI as required, but recently requested termination of the PMI due to significant increases in property value. The first request was denied about 8 months ago and we recently submitted a second request. I believe our loan docs state that PMI is to be carried for at least 5 years, however, everything I have seen shows if the home value does not exceed 78 % of initial loan amount then PMI is not required. I have also read that upon request of termination of PMI PennyMac could request an appraisal o... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 16, 2015 - My mortgage was transferred from - - - to PennyMac USA in - 2015. Upon receipt of my first statement from PennyMac, I attempted to set up an online account to access my information and make payments. I was able to set up the account, but was not able to log in due to a message that simply stated Error. '' I promptly contacted customer service, who informed me that there was an issue with the Web site that was being addressed. As suggested, I waited approximately one week before attempting to log in again. At this point, I encountered the same error message, so I contacted customer... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure August 12, 2015 - With the financial issues the - has been suffering the last few years, Kentucky was one of the hardest hit, in which is the state I reside in. Unfortunately my husband and I had fallen into financial obligations besides which had taken away from making our house payment. Over the last eleven years our house payment has been through three mortgage companies. Our mortgage company at this time is Penny Mac Home Loans. After falling behind we were trying for a loan modification back in -/-/- of 2015, in which was filled out and faxed at my husbands company that went through successfully? W... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 6, 2015 - My loan was sold to PennyMac for servicing in - 2015. Following the sale, my homeowners and flood insurance payments were due on - -. The insurance payments were not paid timely. I received a phone call from the insurance company notifying me on the due date that if I did n't make payment by midnight for my homeowners policy, it would expire. I had to pay it on my credit card in order to be assured that I would be covered. A week later I called to see if the homeowners had been paid so that I could be refunded for the payment I had to make to keep my coverage. At that time, Pennymac c... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure August 3, 2015 - Over a year ago, I got hurt at work. I had to have surgery and was out of work for 5-6 weeks. That 's when I fell behind on payments. - - was my mortgage company. It took me 4-5 months for them to finally agree to a payment plan. I was making payments to - -, then they sold my loan to Pennymac, unknowingly to me. I continued to pay - -. After a couple months a rep. for - - informed me of the sale of my loan, and provided me the contact number for Pennymac. I contacted Pennymac, but they had no information on my repayment plan. As of now I am showing delinquent for 6-7 m... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 28, 2015 - I am on a home modification with - and they went out of business. Unbeknownst, to me, - -, the investor, who has not been supportive sold my loan to this ... Penny Mac Loan in -, CA. This so called bank or whatever they are had stolen my money, forged my name and continue to harass me. They continue to increase my payments and had the audacity to say to me. I quote, if I did not like it to walk away. These people are vicious, unprofessional, incompetent and I haaaaaaaaaaaaaaaate them. In all of my life, I have never dealt with such beasts. I am requesting an investigation against t... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 21, 2015 - My mortgage company marked us late to the credit bureau for -/-/- for 30 days and for -/-/- for 60 days when we paid both months on time. We entered into an approved loan modification loan that started -/-/- to -/-/-. We have statement that show we paid every month on time. In -/-/- my mortgage company PennyMac said the Loan Modification Dept. had not finished the paperwork, so to pay the same modification amount for -/-/-, which we paid on time. -/-/- at - we received a - package with our loan modification paperwork saying to sign and return them by -... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 16, 2015 - My loan was sold to PennyMac, - - - , -, CA - in -/-/2015 at this time they started calling me saying I was behind and owed -. I have had - phone call conversations with them over the last 3 months trying to resolve this. I have recently found out that the was charging me - for flood insurance when I already had flood policy in place for 2yrs in the amount of --yr, also they had my home owners at - when it is --yr. My taxes are --yr they have me at --yr. They have reported to credit bureau I am behind on payments and late? I have my canc... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 15, 2015 - I had a mortgage through Penny Mac. This loan was an FHA loan with mortgage insurance. I paid off the loan on the - of -. I was charged mortgage insurance and interest for two months when calculating the amount needed for closing. Interest for - and the entire month of - though it was paid off on the - within the grace period for payment of the loan and mortgage insurance supposedly for - and - paid in - and -, again the payoff was received within the grace period for paying the payment. Also I analyized the escrow account for the entire period of the loan and the am... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 1, 2015 - MY MORTGAGE WAS JUST SOLD/TAKEN OVER BY PENNYMAC LOANS -/-/-. I HAVE HAD NOTHING BUT ISSUES WITH THEM SINCE THEN. NOT ONLY HAVE THEY DECIDED THAT MY ESCROW ACCOUNT NEEDS MORE MONEY AND RAISED MY PAYMENT, BUT NOW THEY HAVE NOT PAID MY HOMEOWNERS INSURANCE PREMIUM. SUPPOSEDLY THE CHECK GOT LOST IN THE MAIL ''. MY INSURANCE COMPANY HAS CONTACTED THEM ATLEAST TWICE A WEEK FOR 3 WEEKS, WITHOUT SUCCESS. NOW POLICY IS SET TO CANCEL IF THE PAYMENT IS NOT RECEIVED BY TOMORROW. MY INSURANCE COMPANY REP GOT ME INVOLVED TODAY, AND AFTER MULTIPLE CALLS, PENNYMAC THINKS THAT THEY CAN SUPPOSEDLY GET AN... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 18, 2015 - Violation of the California Homeowner Bills of Rights : PennyMac violated automatic stay rule while modification in process ( Notice of default -/-/15 ) Notice of Sale ( -/-/15 ) for an auction date of -/-/15. During this time period, my loan was under modification review and I was told that the foreclosure was suspended. After being rejected, I submitted the paperwork for a second review within the 30 day time period. I never received status on the results of the review. I was told by one PennyMac individual it usually takes a long time '' and then by another individual tha... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account June 17, 2015 - My original unpaid principal balance is $150000.00 but my current unpaid principal balance is $150000.00. My loan is current and i have never missed a payment i dont understand how my balance could be going up unless i have a negatively amortizing loan which i do not. I have a FHA loan with a fixed rate of 4.2 %. The servicer is pennymac and the loan number is - and they have been non responsive to my inquiries on this. I am very concerned. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account June 16, 2015 - PennyMac purchased my mortgage from my original lender a few months after I purchased my home in late 2013. Since then I have experienced numerous issues with Pennymacs loan - They overestimated in - year and underestimated in the next year the amount of money I would need in escrow to cover my mortgage and property taxes. This put a significant strain on my finances when I realized that my new monthly mortgage payment would be nearly $400.00 more per month than it had been at the origination of my loan and - later my payment due skyrocketed from $1400.00 a month to $1700.00 a m... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 12, 2015 - I contacted PennyMac mortgage for deed in lieu in - of -. My home in Alabama had been on the market since - of - ( now over 28 months ), I suffered job loss in - of - and moved to Texas for employment in - of -. The home is located in an economically depressed area and I have not been able to sell. Before I could be considered for deed in lieu I was told by PennyMac that I first had to apply for modification ( denied in - of - ). I was then told that I had to apply for a short sale before I could be considered for a deed in lieu. Both the deed in lieu and short sa... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 27, 2015 - I have a mortgage though PennyMac and have had - instances of them obtaining insurance on my behalf which was inappropriate. In the - case, I was notified by PennyMac that I was no longer required to hold Flood Insurance as FEMA had reclassified my location. I returned their form letter in - of - requesting that they not pay that insurance when it renewed. In - of -, PennyMac paid the renewal in spite of my written direction. After more than - calls to their insurance and escrow departments, I gave up - not having received any money back. In the - case, PennyMac had ren... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 27, 2015 - On -/-/2015, I scheduled a - time draft payment of $470.00 to be deducted from my - Bank checking account. On -/-/2015, a double payment of $940.00 was debited from my checking account causing my account to go into a negative balance. I immediately called PennyMac Mortgage Company. - -, faxed a request to - for $470.00 to be refunded to my checking account. Also, investigation # - opened. ( To date, I have not heard any status on this investigation ). On -/-/2015, Called again, spoke with - - at extension -. Faxed the same request to - to h... |
PennyMac Loan Services, LLC Mortgage application, originator, mortgage broker May 1, 2015 - I responded to a marketing message from PennyMac and inquired about a refinance. I received a quote from - - and advised him that I will continue to shop around. I ended up finding a better deal and informed - and PennyMac customer Service that I will not be moving forward with them. I heard no response from - since, today I received a package in the mail that was sent to my address and had my home on the loan documents. However, there was PII data from another PennyMac consumer. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 15, 2015 - We had our home loan servicing transferred from - - Mortgage to PennyMac effective - -, 2015. We paid our mortgage of $2600.00 to PennyMac and they acknowledge it. When I go to their new '' website, the only have applied the Principle and Interest totalling $1700.00. The balance of $890.00 which should be applied to escrow is missing. When I contact PennyMac I get to a call center in Texas who tells me it is there, although on their website it shows zero. When I ask for documentation they say they do not have E-Mail ( Really, in 2015??? ) and can only send a snail mail lette... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 11, 2015 - I had entered into a loan modification with - - - at the beginning of -/-/-. By the time all the paperwork had been completed, PennyMac had purchased my mortgage and had began servicing the loan. The completed modification documents were submitted to PennyMac, after all the trial payments had been made, by -/-/- according to the PennyMac records. There was no mention made of any missing documents or any problems with the paperwork. Shortly afterwards, I began receiving billing statements from PennyMac showing that I owed over $2000.00. I then called only to be told that th... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 8, 2015 - I made my - mortgage payment early in - 2014 to - - -. I then received notification that as of - -, my loan servicing was being transferred to PennyMac. My - payment was never transferred to the new servicer, and now I am getting notices that I am in pre-foreclosure, I have had 30 day lates reported to my credit report, and I have been assessed late fees monthly. I have called and spoke to PennyMac multiple times, along with the numerous phone calls and letters they contact me with accusing me on being behind on my payments. This has been going on for months, and they s... |