PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Colorado

I have a mortgage though PennyMac and have had - instances of them obtaining insurance on my behalf which was inappropriate. In the - case, I was notified by PennyMac that I was no longer required to hold Flood Insurance as FEMA had reclassified my location. I returned their form letter in - of - requesting that they not pay that insurance when it renewed. In - of -, PennyMac paid the renewal in spite of my written direction. After more than - calls to their insurance and escrow departments, I gave up - not having received any money back. In the - case, PennyMac had renewed my home owners insurance through - - in - - and for reasons that I have not been able to determine paid for a second home owners from a company called - - in - of -. I believe that they were scammed by someone posing as a - - employee, as - - denies having anything in my name and does not do business in -. Once again, I have been completely unable to get PennyMac to re-imburse me for the missing funds.