PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

FHA mortgage Loan modification,collection,foreclosure California

Violation of the California Homeowner Bills of Rights : PennyMac violated automatic stay rule while modification in process ( Notice of default -/-/15 ) Notice of Sale ( -/-/15 ) for an auction date of -/-/15. During this time period, my loan was under modification review and I was told that the foreclosure was suspended. After being rejected, I submitted the paperwork for a second review within the 30 day time period. I never received status on the results of the review. I was told by one PennyMac individual it usually takes a long time '' and then by another individual that I need to re-submit an entire new modification package ''. Not assigned - person throughout process ( talked with - people and received different status and direction from each ) they said they were part of a team however all were unfamiliar with my loan status or able to give me proper direction.


meetings '', on the phone '' or unavailable ''. Delay of entering documentation into system : The documentation would be sent through a fax cover sheet provided. They would say that it takes 48 to 72 hours to receive into the system. In the meantime, it is eating away at the 90 day time period because of the delay. I was required to proactively call as all documentation would not move to the next person unless you contacted them. Knowledge of California State law : When I received the Notice of Default, they were unable to discuss the time-line with me because they were not familiar with California Law ''