PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

We had our home loan servicing transferred from - - Mortgage to PennyMac effective - -, 2015. We paid our mortgage of $2600.00 to PennyMac and they acknowledge it. When I go to their new '' website, the only have applied the Principle and Interest totalling $1700.00. The balance of $890.00 which should be applied to escrow is missing. When I contact PennyMac I get to a call center in Texas who tells me it is there, although on their website it shows zero. When I ask for documentation they say they do not have E-Mail ( Really, in 2015??? ) and can only send a snail mail letter. My complaint is that there is no one and no way to contact anyone at PennyMac to discuss this. I tried to reach their office in - Ca and I am transferred back to the Texas Call Center.