Review and analysis of over 425 complaints against Citibank
Citibank consumers have reported over 425 official complaints related to Frequent or repeated calls. Out of the 425 consumer complaints against Citibank, 9% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 49% resulted in non-monetary compensation.
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Citibank Debt collection communication tactics frequent or repeated calls December 24, 2016 - They call me nonstop daily even on weekends sometimes before -. I receive at least 7 calls daily they 've even sent me a collection notice via UPS.... |
Citibank Debt collection communication tactics frequent or repeated calls September 13, 2016 - Please refer to your compliant number - concerning, among other offenses, harassing robocalls asking for the card holder to establish an automatic charge to our bank account. All facts described in that complaint remain the same. CITI has developed some method for circumventing the call lock on their number. The credit card account was never activated therefore and the balance consists of disputed transactions and accrued interest which were reported to CITI on -/-/16 as soon as the transaction were discovered. The balance is not a legal debt and the account was never accepted or esta... |
Citibank Debt collection communication tactics frequent or repeated calls September 8, 2016 - Behind on my Sear 's account through Citi Credit Card, that is when the constant calls started, four to six times a day, every day over and over. It is not productive nor is there any good that comes out of constant calling .Calls continue even when you make payments or have made arrangements. Last night they called at -, twice at -, - and -, not including the daytime calls. I was told if you did not pick up their calls and speak to someone they will continue to call but if I pick up their call then they would not call for three days. I asked why three days, their response was th... |
Citibank Debt collection communication tactics frequent or repeated calls September 3, 2016 - I missed my -/-/- payment for my Macy 's credit card which was due - -.. Macy 's had been calling me repeatedly since then at least 5 times a day. I 'm always punctual with my payments. I miss one and they start harassing me everyday. I do n't think they is a need to call me repeatedly everyday... |
Citibank Debt collection communication tactics frequent or repeated calls September 1, 2016 - I missed a payment by oversight. When they called, I told them the date I would pay. I paid the required amount on the date I had told them. However, they continued to call me. i paid on Friday - but they called me 7 times on Sunday -. Each time I answered the call it hung up - robo calling harassment. They called me three more times on Monday and eventually had someone on the line when they proceeded to ask me awkward questions for someone who is a working professional caught on the phone in their office.... |
Citibank Debt collection communication tactics frequent or repeated calls August 31, 2016 - I receive a call at - I spoke with a gentleman who proceeded to tell me about the Citibank/home depot card which is for my husband I told him I am at work I ca n't talk on this issue as of now and ended call..However at - est I receive another call from a rep at the same company name - who id her rep number to be - she also continue talking about the Citibank/homedepot card in which I told her I already receive a call today and I am at work and it is illegal to keep calling me and I 'm not even the person. SH CONTINUE TO TALK Telling me she do not see that I was called I told her I... |
Citibank Debt collection communication tactics frequent or repeated calls August 28, 2016 - I have received many calls from this number with the caller asking me to confirm my identity. When I ask for their business name and mailing address they refuse to provide it. I have told the callers that if they do not provide me with their business address that I must assume they are performing illegal activity and give them one more opportunity to give their mailing address. All attempts on my part to get their mailing address are refused with the caller going straight back to asking me for my name.... |
Citibank Debt collection communication tactics frequent or repeated calls August 27, 2016 - A month ago we were vacationing in CA and purchased items at Macy 's in - - ; the sales clerk talked us into getting a credit card and said we 'd get a discount. We never got a bill and started getting calls a week ago that our bill was overdue ; we got another call yesterday and another one today. Each time I explained that we never got a bill and I do n't conduct that type business over the phone because of all the scams that circulate. Each time I asked them to send me a bill and they said they would. Today I reiterated that to the person on the phone, and he said then that the record... |
Citibank Debt collection communication tactics frequent or repeated calls July 21, 2016 - I am five days late paying my Macy 's card. I have told them I will pay them when I get paid, and have told them the date. They continue to call me anywhere from 4 to 6 times a day and they use two separate numbers to call me with. One number is - and the other number is -.... |
Citibank Debt collection communication tactics frequent or repeated calls July 21, 2016 - Called at - from a local number, despite the company being headquartered in New York, and left a 3 minute long voicemail, after i had contacted them yesterday to notify that i was in dispute with - - - and - on the collection, and that it was in fact illegal. The company has also consistently called and harassed me.... |
Citibank Debt collection communication tactics frequent or repeated calls July 18, 2016 - I keep receiving phone calls everyday because the secured credit card balance is over the limit by $4.00. The minimum payment is due on - -, 2016 and it reflects the minimum payment plus the overage amount which totals $29.00. I 've been receiving phone calls everyday since the new bill cycle began on - -, 2016, but the bill is not due yet.... |
Citibank Debt collection communication tactics frequent or repeated calls May 27, 2016 - This company ( Macy 's ) calls - 5 times a day. I 've answered and told them I 'll give them their money, but the calls keep coming to the point where it 's interrupting my day. When they say they 'll stop calling, they call me from a different number from a different state. I 've already had to block - different numbers from them. Its getting out of hand. ... |
Citibank Debt collection communication tactics frequent or repeated calls May 14, 2016 - I was only 8 days overdue for my payment. I was initialy called at - on Friday, - -, 2016. Woman collector, I informed her I had some unexpected financial issues and I would pay as soon as I could. She ignored my information and she argued with me over harassment laws ; not the subject of the collection. Also on Friday, - -, the Citibank automated service started calling at - ( immediately after human collector call ), -, -, -, all were hang up calls except for - when the automated service left a voicemail message for me to call Citibank immediately. Saturday, -... |
Citibank Debt collection communication tactics frequent or repeated calls May 10, 2016 - - - - , - repeatedly call me on my cell phone, which is my work phone. When I say Hello, hello, no one is there!!! I repeatedly asked them to Validate this debt, which mentions - and as I see from my credit report is quite old, but they keep sending me a letter saying they are requesting the appropriate documents. The last time they called, I took a photo of the call on my cell number. - removed their entry from my credit report but - is not willing to do so. ... |
Citibank Debt collection communication tactics frequent or repeated calls January 15, 2016 - I was paying out a credit card with a balance of $580.00. It suddenly had an increase of & gt ; $200.00. I told them it was incorrect, but they refused to listen. This is a Best Buy credit card issued by Citibank , N.A . They are now calling my work about 10 times a day. The front office worker is getting very upset. Everyone has told them to stop calling, but they wo n't. This is serious harrassment. ... |
Citibank Debt collection communication tactics frequent or repeated calls January 8, 2016 - My household is continuing to receive calls from this company via an automated dialer. We answer the call, but no one is there. After the second call failure, my husband, - -, called back the number on the caller ID. - - Operator ID - was very confrontational and rude. He had no desire to try and help with this situation. ... |
Citibank Debt collection communication tactics frequent or repeated calls December 30, 2015 - THIS IS A NEW REPEAT COMPLAIN AS TODAY HAPPENED AGAIN- Ongoing ABUSE - A probably " fake '' Co hiding number address Name falsely representing as " attorneys '' continues to HARASS ME/our family calling threatening SUE if do not pay DOUBLE plus $1000.00 more of an Old Credit Card Consumer Debt with Radio Shack ( currently Bankrupt ) debt from 2004 past 10 years delinquent, extortion call being done ( threat to sue, garnish my Bank Accounts everything, an ABUSE ). Co calls done from - - - caller identified as " Supervisor '', said Co were " Attorneys '' called - - ( did Browse,... |
Citibank Debt collection communication tactics frequent or repeated calls December 21, 2015 - Citibank continuously harasses me ( - calls per day ) whenever my minimum payment is 2 weeks late until it is paid. This is completely unreasonable. I will be filing a written request with them to stop the calls as I use my phone for work and it is interfering with my ability to pay them. There is absolutely no constructive reason for these calls. ... |
Citibank Debt collection communication tactics frequent or repeated calls December 6, 2015 - This company calls me 5 times a day regarding a late $61.00 payment. on -/-/15, - PST, I spoke with - and explained the issue with the calls. I agreed to arrange a payment date for my account ( which I did right then online ) and she advised she would have the calls stopped. ( I have a printout of this online conversation ) Not even 2 hours later the calls are continuing. 5 calls a day is very excessive and I feel harassed. And the calls are 7 days a week, including Sundays. ... |
Citibank Debt collection communication tactics frequent or repeated calls November 20, 2015 - I opened up a Home Depot credit line when I bought a new washer/dryer in - 2015. I asked then that it would be linked to my husband account ( married 25yrs ). After that and installing an air condition unit at our home & put on our Home Depot card. I sent Home Depot $250.00 over the minimum payment for - 2015 total of $400.00. I started receiving numerous phone calls from CitiFinancial telling us to call right away, regarding our Home Depot card. So I called, only to hear that our accounts had not been linked and that I was late paying the - that I had opened and thought was linke... |
Citibank Debt collection communication tactics frequent or repeated calls November 4, 2015 - I have received repeated ( daily ) calls from - - - , -. They call late at night because the company has outsourced debt collection to - and representative do not know the time in United States. In addition, the representative that call and answer company 's phone use fake name to appear as if they are calling from the United States. They are rude, overbearing, and lack a demand of the English language to effective communicate. The company has given me the runaround in my attempt to get them to stop calling my home. ... |
Citibank Debt collection communication tactics frequent or repeated calls October 30, 2015 - I am getting repeated calls ( - a day ) from Citi Bank over a credit card debt I owe that I am unable to pay at the moment. I have told them to take me off of the calling list and do not call anymore, but they continue to do so. ... |
Citibank Debt collection communication tactics frequent or repeated calls October 29, 2015 - Citicard is calling my house repeatedly to collect a $20.00 credit card overdue payment. Just today, -/-/15 they called at -, -, -, -, and -. This is harassment and abusive. They need to stop this. Citi is calling from -. Citi has been doing this for several days now. ... |
Citibank Debt collection communication tactics frequent or repeated calls October 27, 2015 - I pay One Main Financial every month. I may not be on the due date, but my account never goes 30 days late. The call me on their robo call - times a day- - days a week. ... |
Citibank Debt collection communication tactics frequent or repeated calls October 14, 2015 - I am in the middle of a Debt Settlement program. I have explained this to One Main Financial. They have called my work and left messages. I ma a teacher and unable to accept calls at my work. I am aware of the debt and it will be paid, however, my company - will take care of this. They are harassing me and I am frustrated with their tactics. ... |
Citibank Debt collection communication tactics frequent or repeated calls October 13, 2015 - - in Oklahoma, - phone - has called for - straight days and many times in the past. They have been told that my son 's loan is not my problem and they continue to harass me. I have not cosigned or have anything to do with this loan. I am very tired of these phone calls and want this to stop. Thankyou, - - ... |
Citibank Debt collection communication tactics frequent or repeated calls October 8, 2015 - First of all the number they are calling is a business and does not have a Citibank account. Our company is - - -. We continue to get automated calls telling us this is in regards to our Citibank account ( which they never identify ) and that we are to call - where anyone can help us. I called them and asked them to quit calling us - but it continues. They will not tell me anything about the account, so there is no way for me to stop the calls. I get anywhere from 3 - 5 a day. It 's getting really annoying and disruptive to our business. If there is any individual account that has ... |
Citibank Debt collection communication tactics frequent or repeated calls October 5, 2015 - Used automated text messages to spam my phone. I did not opt-in or agree to collection text messages. ... |
Citibank Debt collection communication tactics frequent or repeated calls October 5, 2015 - It 's an automatic recording from Macy 's to get a credit card. When you call - you get Macy 's phone tree routing system which continues to ask for your account number for which I have none. When I finally got to a human being she had no clue why I called. She was there for receiving accounts open payments. This took over an hour to get to her. So there is no where to call to have them stop. It 's getting to be twice a day. Last week I relisted with the Do not call list '' for both phones. ... |
Citibank Debt collection communication tactics frequent or repeated calls October 3, 2015 - Ive been getting calls and they do n't leave a message. I 've had a comminication issue witg this company im the past ... |
Citibank Debt collection communication tactics frequent or repeated calls September 29, 2015 - I refinanced my previous loan with One Main Financial back in - & I lost my job at the end of -. I had been at my job for almost 5yrs. I had a payment due in - & I immediately start receiving calls & I stated my situation but the calls persisted. While trying to obtain other employment, I was open & honest about my findings nut the calls got more frequently. I 've talked to several employees there but they started to get very unprofessional with their tone of voice, tactics & eventually threatened to sue plus continue to call. I 've gotten - calls in - day leaving messages & get... |
Citibank Debt collection communication tactics frequent or repeated calls September 22, 2015 - OneMain Financial has been calling my home trying to contact my mother-in-law regarding her account with them. They call several times a day starting early in the morning until about -. I usually get 3 to 4 calls a day, both robocalls and human. I have told them that my home phone number is not her number and she has as well but they continue to call. ... |
Citibank Debt collection communication tactics frequent or repeated calls September 18, 2015 - They are using automated robocalling to mass calling me multiple times per day. ... |
Citibank Debt collection communication tactics frequent or repeated calls September 17, 2015 - The automated dialer calls my phone several times through out the day. Every day. Even though I have payment arrangements with the local branch. I have asked for this to stop and it has not. ... |
Citibank Debt collection communication tactics frequent or repeated calls September 10, 2015 - Payment -. Deferred -. Missed - due to issues. Between my phone and spouse, they call - times a day. Even once or twice when we were two days past due date, they start their - phonr calls a day. They have been asked not to call - phone during working hours and still do. They called work phone once or twice after asked not to. On - phone alone, - phone calls since - -, 2015. Saved for proof ... |
Citibank Debt collection communication tactics frequent or repeated calls August 28, 2015 - I have recently lost my job. I 'm currently seeking employment. In the mean time I send payments which I can afford every month. Although these payments are not the required monthly payments I send what I can to show good faith. The credit card companies still call me relentless day & night multi times a day. They call on - my land line phone & cell phone, When I try to explain my situation, they hang up. The companies who are harassing me @ this time are1. City Bank - -, Ky. 2.- - - - - calls are recordings as early as before - as late as - ... |
Citibank Debt collection communication tactics frequent or repeated calls August 27, 2015 - On -/-/2015 I paid $590.00 to Best Buy. Thinking the balance was paid the following month I discarded my statement. I began getting phone calls daily and when I answered a recorded voice came on that said its very important we talk to you please call Citi and a phone number that could not be made out. Not disclosing who the call was for or the matter we have ignored these calls for the past - days. On - - I was able to make out the phone number and called it. The company identified itself as Best Buy and said my account was past due for a balance of - cents and that the pay... |
Citibank Debt collection communication tactics frequent or repeated calls August 23, 2015 - They call my house every hour starting at - and quit at - then they call my cell phone I have explained to them that my husband passed away on - - He worked in - And did - years in the - Before we got Married we were Married - years when he passed! It is taking time to find out if I even qualify for any spouse benefits from over there I am to young to collect benefits here I have to be - i have - years yet but calling me - days a week - times a day is n't going to get the - government to do any of their decision any faster! ... |
Citibank Debt collection communication tactics frequent or repeated calls August 14, 2015 - i am receiving non stop calls from this agency starting from early - to late -, during which time if i attempt to say hello no one says anything they stay silent until i hang up and they just repeat the action by calling again constantly, i have tried to reach out to the company directly to express the issue but the calls continue ... |
Citibank Debt collection communication tactics frequent or repeated calls August 6, 2015 - -- Cards ServicingI have - credit cards, with them I am now working with a - - - NJ, Each day I receive - calls, and when I block that number they call from a different number. I already over and over spoke and explained my situation and gave representatives the Number to the - of NJ. ... |
Citibank Debt collection communication tactics frequent or repeated calls August 4, 2015 - I believe I am late on a payment with Home Depot - handled through Citi. So, about 35 days delinquent. I was called twice yesterday ( -/-/2015 ) and today ( -/-/2015 ) already 4 times on my mobile ( - - ) Call from ( - ) - -Call from ( - ) - -Call from ( - ) - -Call from ( - ) - -This is excessive and abusive to call so much in one day. not once was a message left. i did not give them permission to call my mobile number. ... |
Citibank Debt collection communication tactics frequent or repeated calls August 3, 2015 - After speaking with an agent and telling them when I could make a payment, I received - calls a day starting from - to - every day since the call. When they call and I pick up, there is no one on the other end and it hangs up. I understand if I paid my bill on time I would not have this problem but I have been in - accidents and have had my identity stolen and am trying. I feel this practice MUST stop because it affects everyone in my home. ... |
Citibank Debt collection communication tactics frequent or repeated calls July 24, 2015 - I 've received 5 phone calls on - -, 2015 from the same phone number. Initially the missed calls did not result in a message of any sort. After googling the number online, there were no search results pointing to a company. Upon calling the number back, it was Citicard '', a credit card I do use. An automated message asks to dial in my 16 digit credit card number which I chose not to do. Instead, I contact Citicard direct and expressed my concern. The representative who seemed irritated at me, did n't bother listening, decided it was a good opportunity to verify a payment instead of add... |
Citibank Debt collection communication tactics frequent or repeated calls July 23, 2015 - They are continuing to call and harass me even after I speak to a representative and either make arrangements with them or tell them of future arrangements. The reps are obviously not documenting the accounts properly because I continue to get phone calls almost every hour on the hour. From what I understand, once I speak to someone they are not supposed to continue calling. ... |
Citibank Debt collection communication tactics frequent or repeated calls July 9, 2015 - I 'm receiving 3+ phone calls a day from this number after having already spoken to someone about payment ... |
Citibank Debt collection communication tactics frequent or repeated calls July 1, 2015 - Phone calls every hour from the same number attempting to collect a $60.00 fee - which is a late fee on a contested late fee. ... |
Citibank Debt collection communication tactics frequent or repeated calls June 23, 2015 - They call every - min at least - per day. I work during the day so I can't leave to pick up my personal cell phone everytime my phone rings. I have told this company before that it is to the point of harrassment since they call so frequently and NEVER leave a voicemail with this specific phone number. I have told them before to leave a message and I will get back to them when I am free. But they have not honored my request. They said it's an autodialer and they can't control it. That doesn't make sense at atll! I would love to call them every - and hang up-see how they like it! ... |
Citibank Debt collection communication tactics frequent or repeated calls June 16, 2015 - Contacted neighbor by phone, despite not having permission or information by debtor to seek contact via this party. ... |
Citibank Debt collection communication tactics frequent or repeated calls June 13, 2015 - Citi Bank has called me a minimum of 3 times ( sometimes up to - ) every day since - -. I realize that I do have an outstanding debt, but lost my last job after a medical issue and started another in the beginning of -. In the time that I have been awaiting my - paycheck ( so that I can pay them ) I have received calls every single day while I try to go about my life and do well in a new profession. I called them and was told that it is perfectly legal for them to call me that frequently when I owe them money, but I do not believe that is the case. ... |
Citibank Debt collection communication tactics frequent or repeated calls May 19, 2015 - This number calls my phone repeatedly every day seven days a week. I looked it up online and it says it is a collection agency for Macy 's but that they may be a scam. i have a macy 's account but it is not delinquent and does n't normally even have a balance. The number that keeps calling is - ... |
Citibank Debt collection communication tactics frequent or repeated calls May 8, 2015 - Greetings - I have been attempting to clear an item on my credit report that was reported by Citicard. It took me 3 weeks and - phone calls to Citicard to research this item that was not recognizable to me. Citicard repeatedly told me they did not have any information on my account and to call back later. I continued to call Citicard back repeatedly and continued to receive the same statement. Finally, on the - call, I pushed to speak to someone else and was finally turned over to Citicard 's Internal Recovery Dept. At this point, I did not have the time or energy to purse this charge as... |
Citibank Debt collection communication tactics frequent or repeated calls April 28, 2015 - I have a personal loan with One Main Finance. The loan was due on - - the payment is in the current month due. But they started calling me on the - non stop. The loan is n't even - days past the due date. Calling me - times or more a day leaving messages. All day calls starting at - ending around -. Even calls to my phone on Saturdays. ... |
Citibank Debt collection communication tactics frequent or repeated calls April 28, 2015 - I received a call from a man whom phoned my place of work and told me that I would be served court papers at my job and wanted to know if I will be onsite between the hours of - and - the next day and wanted to confirm my workplace address. The initial caller did not disclose the nature of the case but said that it was a civil case against me on behalf of - - -. He provided me their contact number - - ) and case ID # and asked that I give the law firm a call to find out the details of my case. The caller ID registered - -. '' I initially thought this was a legal mat... |
Citibank Debt collection communication tactics frequent or repeated calls April 19, 2015 - I contacted BestBuy credit card to try to set up a payment plan with them after being 3 months late. I let them know that due to financial difficulties I have been unable to pay, but now I would like to set up a payment plan. I told them I can only afford about $30.00 a month for now and asked for a possible removing some of the late fees. After about - minutes of numerous questions they said the best they could do was about $85.00 a month for 6 months. I told them I am on a fixed budget since losing my business income and could not afford that payment. But I told them I would pay a pay... |
Citibank Debt collection communication tactics frequent or repeated calls April 10, 2015 - My Macy 's bill was due - -. By - - I received - phone calls. The first call was at - and the last call was at -. On Sunday, - - I received another call at - -. On Monday, - -, received - more calls in the afternoon hours between -. On Tursday, - -, I received another - calls. - at - and the other later in the afternoon.on Wednesday, - - I received - more calls, the first coming in at - and the last at -. On Thursday, - -, I received a total of - phone calls. The - call was at -. After which, I went onlin... |
Citibank Debt collection communication tactics frequent or repeated calls April 9, 2015 - o My wife opened this account over - years ago when we lived in the - area and I was working - jobs. o We moved back home to - in -/-/- when the company I was working for let all the - go & bought a canned software package. o I taught school for - - - - for - years until I had a - - and was forced to retire. o My wife - has - o We - take many medications and I can no longer work so I can no longer make payments. o For the last several years we had this account we paid $200.00 to $250.00 dollars each month and regardless of many calls Home D... |
Citibank Debt collection communication tactics frequent or repeated calls April 7, 2015 - This has been an ongoing issue, however, today topped the cake. OneMain called me a total of - times today and left - messages. Additionally, my payment was made last week ( - ) which was prior to my due date of -. I feel as though this is an attempt to retaliate because of a CFPB complaint that was previously filed for an unrelated issue. This is not the - time OneMain has called to collect on a debt prior to my due date. Nor is it the - time they have called more than - times in a day. I have even informed OneMain that their collection practices are illegal, however, the... |
Citibank Debt collection communication tactics frequent or repeated calls April 3, 2015 - The lady from the finance company calls as many as - times a day, sometimes within minutes of the previous call. Even when payments have been made towards the loan, she still calls, as early as - days after a missed/late payment. She tries calling from multiple numbers too. It got to the point that we had to block the numbers from the office, and then her cell phone number when she started calling from it. ... |
Citibank Debt collection communication tactics frequent or repeated calls March 30, 2015 - I have received several phone calls about a debt that I owe to Macy 's. They call several, like - or - times a day. When I answer the phone sometimes they just hang up on me. I have been talking to them within the last 7 days and I asked them to not contact me anymore regarding this debt for at least 30 days. Because in the state of Ohio a debt collector can only contact you once every 30 days, when asked by a consumer. Within the last seven days I asked to not be contacted regarding this debt For at least 30 days. Today, - -, 2014 I have received at least - phone calls, which -... |