Citibank Debt Collection Complaint

Citibank Debt collection department,

Credit card Communication tactics Frequent or repeated calls California

On -/-/2015 I paid $590.00 to Best Buy. Thinking the balance was paid the following month I discarded my statement. I began getting phone calls daily and when I answered a recorded voice came on that said its very important we talk to you please call Citi and a phone number that could not be made out. Not disclosing who the call was for or the matter we have ignored these calls for the past - days. On - - I was able to make out the phone number and called it. The company identified itself as Best Buy and said my account was past due for a balance of - cents and that the payment in - was posted after the due date there for I now had a balance of -. So for a - cent balance I have now accrued - in late charges. The company never engaged in a live person contacting me to discuss the remaining balance, they just had a robo dialer call my house, and the benefit is they are able to keep accruing fees. They are reporting my account past due on my credit report and accruing fees for a - balance. Since it was my error of not paying the - I have paid the initial late charge of - and the - balance, however they state they wo n't waive the remaining late charges. If this was a balance owed of a substantial amount they would have been sure to have a live person on the phone, but because this is fee income they will allow the balance to build. This is unfair and abusive!