Citibank Debt Collection Complaint

Credit card Communication tactics frequent or repeated calls

Citibank Debt collection department,

Credit card Communication tactics Frequent or repeated calls New York

Citi Bank has called me a minimum of 3 times ( sometimes up to - ) every day since - -. I realize that I do have an outstanding debt, but lost my last job after a medical issue and started another in the beginning of -. In the time that I have been awaiting my - paycheck ( so that I can pay them ) I have received calls every single day while I try to go about my life and do well in a new profession. I called them and was told that it is perfectly legal for them to call me that frequently when I owe them money, but I do not believe that is the case.

Citibank customer in New York
Jun 13, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20165/20167/20168/20169/201610/201612/20162/201701020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankCommunication tactics0.7%49.1%5.4%44.6%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tactics2.1%20.3%4.2%1.6%71.5%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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