Citibank Debt Collection Complaint

Other (phone, health club, etc.) Communication tactics frequent or repeated calls

Citibank Debt collection department,

Other (phone, health club, etc.) Communication tactics Frequent or repeated calls Illinois

I refinanced my previous loan with One Main Financial back in - & I lost my job at the end of -. I had been at my job for almost 5yrs. I had a payment due in - & I immediately start receiving calls & I stated my situation but the calls persisted. While trying to obtain other employment, I was open & honest about my findings nut the calls got more frequently. I 've talked to several employees there but they started to get very unprofessional with their tone of voice, tactics & eventually threatened to sue plus continue to call. I 've gotten - calls in - day leaving messages & getting calls from different numbers at all times of the day & well into the late night harassing me. I answered strange numbers thinking it was an employer contacting me about a job & it turns out being them. I had just received a call from an unfamiliar number & it was them calling me stating I was n't being financially responsible, insisting on me selling my household items to pay them by tomorrow or they was threatening to sue. This type of behavior is uncalled for, irritating & very frustrating when I 'm putting forth every effort to find employment so I can take care of my financial responsibilities.

Citibank customer in Illinois
Sep 29, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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