Review and analysis of over 458 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 458 official complaints related to Closing/Cancelling account. Out of the 458 consumer complaints against JPMorgan Chase, 31% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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JPMorgan Chase Credit card closing/cancelling account December 28, 2015 - On - -, 2015, I received a letter from Chase Bank indicating that they were closing my line of credit because they no longer offer the product. They indicated that there was no cost to me and that I could pursue other credit products that the bank offered. I have had the line of credit with Chase for about 10 years. I was never late and was in full compliance under the loan agreement. Chase indicates that there is no cost to me ; however, that is an incorrect statement. There are actually at least ( 2 ) costs to me : ( 1 ) closing the account could negatively impact my - score since... |
JPMorgan Chase Credit card closing/cancelling account December 17, 2015 - Re : Refund from closed Chase Account I paid for a flight on British Airways using my now expired British Airways Chase Visa card -/-/-. The flight was scheduled for -/-/-. I cancelled the card -/-/-, and the account closed officially by -/-/-. I understand from the Chase credit card customer service representative that the account was removed from their system on -/-/-. In -/-/-, I canceled the flight on British Airways, and requested a refund from the merchant. Per British Airways, my card was refunded on -/-/-, for the amount : $610.00. I inform... |
JPMorgan Chase Credit card closing/cancelling account November 22, 2015 - On - 2014, Chase Bank shut down my card with no warning, when I contacted them, they stated that they had reviewed account and closed it with the information they received from the credit report. I contacted them several times and they said, I need to contact the credit bureaus. Now Its been a year, since. I earned - reward points with chase saphire card. I do not have to access to that, I believe it is unfair bussineess practice this happen. I never had a late payement, check returned or went over the limit. I earned those points, and for them to just take it away, is just wrong. ... |
JPMorgan Chase Credit card closing/cancelling account November 19, 2015 - I had - credit card accounts closed due to inactivity with no prior notice. ... |
JPMorgan Chase Credit card closing/cancelling account November 7, 2015 - Before 2011, I had several rewards credit cards from JP Morgan Chase. I used these cards for my daily expense activities. I paid balance for every card in full every month. There is no abnormal activities on the cards. One day, Chase suddenly closed all my credit cards without notification. I called several times to ask about the reason of card closure but no one give me a reason. Written notice also give no reason about it. Since then, I am banned to apply for Chase credit cards any more. I tried a couple of times but always got denied due to the reason of " unsatisfactory relationship with C... |
JPMorgan Chase Credit card closing/cancelling account November 5, 2015 - I applied for a Chase - credit card account and was approved. I added - additional authorized users and we received our cards in the mail in a timely manner. Upon receiving the cards we began to use them to pay bills. After about 5 days after we started using them the card charges were no longer authorized. When we inquired as to why, they said they had suspected some fraudulent activity on the account and would get back to us after the investigation. Being concerned that someone had gotten our card numbers, I call Chase and asked them to close the account and open a new - for us and ... |
JPMorgan Chase Credit card closing/cancelling account November 3, 2015 - On -/-/15, I completed the terms of a settlement agreement offered by chase on my account ending in -, but it was never appropriately reported to the credit reporting agencies. When I made my payment of $730.00 to settle the account I was informed that chase will report my settlement to the credit reporting agencies reflecting a - balance due. However, my credit reports are still noting a balance of $970.00 even after I called all 3 credit reporting agencies to dispute account/presented the proper documentation and also called and spoke with a representative of chase to report ... |
JPMorgan Chase Credit card closing/cancelling account November 1, 2015 - Never recieved replacement card got excuses and cancelled card without telling me was always paying on time poor customer service at chase visa ... |
JPMorgan Chase Credit card closing/cancelling account October 22, 2015 - I was a Chase Bank credit card customer. Yesterday, Chase Bank closed all my credit card without any notification. Next day, I called to Customer Specialist and she said my account was closeddue to 1 ) Limited credit history, 2 ) High utilization. I could not understand - reason to close my account. 1 ) Limited credit history? This credit factor was already reviewed when I applied the credit card. They already knew my credit history. However, they closed due to limited credit history? 2 ) High utilizationThe reason why I had a lot of expense is my engagement. Because me and my fianc... |
JPMorgan Chase Credit card closing/cancelling account October 19, 2015 - We have had for a number of years a Visa - - Chase - - card. We are not and have never been delinquent. Our card was cancelled without notice to us. We have spent countless hours and talked to no less - different people at Chase/ Visa all of whom say they have no idea why the card was cancelled, they do not know anything and we should call some one else.The most aggravating run-around you could imagine. This is causing us - seniors - great trouble with our vendors, but the greatest frustration is Visa/ Chase - who never notified us in the first place and now repeatedly igno... |
JPMorgan Chase Credit card closing/cancelling account October 8, 2015 - Chase Bank, USA, NA sold my credit card account to - - - without notifying me. I did not agree with all charges and different products billed to my account. - sued me using a bad process server and my wages have been garnished for 4 years. I recently learned of the Consent Order that Chase entered into with CFPB and would like to know if my Chase account qualifies under that Consent Order. ... |
JPMorgan Chase Credit card closing/cancelling account October 8, 2015 - -/-/2015To Whom It May Concern : I applied for a Chase Freedom account in -, 2015 and was approved with no issue. In fact, Chase requested and received my - Credit file on -/-/15 and -/-/15. I applied for the Chase IHG card on -/-/15 Chase requested and received my - Credit file and the account was approved. I applied for the - - card on -/-/15. Chase requested and received my - Credit file and the account was approved. I applied for the Chase Amazon card -/-/15 Chase requested and received my - Credit file and was approved. On -/-/15 ... |
JPMorgan Chase Credit card closing/cancelling account September 30, 2015 - Debt on card was settled and paid as agreed over a month ago on - -, 2015. To date Chase has not reported my correct debt status of $0.00 to the major credit reporting agencies and have not provided verification of payment in full as agreed. They are continuing to report a balance due to all - credit reporting agencies. ... |
JPMorgan Chase Credit card closing/cancelling account September 30, 2015 - I have been using Chase Freedom credit card since -/-/-. However, my transaction on existing magnetic tape card ( without the chip ) was declined -/-/- and was given the reason that I needed to use the chip enabled card which i have n't received from Chase neither have I received any communication for the closure of existing card. There are two points which I would like to highlight:1 ) When i called the chase customer service -/-/-, I was told that I activated the new chip enabled card -/-/-. However, i have not done that and which was later acknowledged by another custome... |
JPMorgan Chase Credit card closing/cancelling account September 16, 2015 - Back in -/-/-2015 my Chase credit card was compromised. I made several attempts to contact Chase but due to very long holds ( over 10 minutes each time ) i was forced to use the online platform. I informed Chase my account has been compromised and to close the existing account immediately and would make another attempt to contact them via phone. After more unsuccessful attempts I emailed Chase again a few hours later clarifying what happened and to resubmit me a new account with a new account number. Here is what followed : -Chase refused to provide me with a new account, this decision wa... |
JPMorgan Chase Credit card closing/cancelling account July 10, 2015 - My Chase Bank Credit Card was discharged. Then we started receiving letters from different collection agencies collecting a debt on behalf of Chase Bank U.S.A., NA. Companies like - - - , -, in -, OH -. Then Chase put the debt on my wife 's credit report. The credit card was in my name only. Chase keeps harassing me with calls to my home and cell phone and sending me letters for a 8 year old debt that was discharged. ... |
JPMorgan Chase Credit card closing/cancelling account June 26, 2015 - SEE COMPLAINT SUBMITTED1. Plaintiff herein, - - - -, -, is an adult individual residing in the state - - at - - -, -, - -, transitioning back to - because of the financial burdens resulting from the complaint described herein, where he will be residing at - - -, -, - -. 2. Defendant, Chase Bank USA, N.A, filed and reportedly maintains its Certificate ofIncorporation with the Secretary of State of the State of - in -, -, since the - day of -, -, and is a corporation having offices at - - -. - -, - -... |
JPMorgan Chase Credit card closing/cancelling account June 25, 2015 - Chase is reporting that I have balances owed on - credit cards they issued - 's on last year. I included those - 's in my last year 's taxes, and they were paid. They should not report owed balances on debt they cancelled. ... |
JPMorgan Chase Credit card closing/cancelling account June 25, 2015 - I applied for a Southwest Airlines Rapid Rewards Credit Card a few months ago. I was approved and granted a $4000.00 credit limit. There was a yearly fee attached to this card. Supposedly the fee was due on - of 2015 but I kept getting an email saying the fee was due - -, 2015 of which I was going to pay. However, customer service is implying that I knew my yearly fee was due before - -, 2015. I kept getting an email saying - -, 2015 so I dont know what the problem is but I do n't appreciate being treated that way as if I am so type of liar and on top of that they Closed... |
JPMorgan Chase Credit card closing/cancelling account June 17, 2015 - This request for assistance from the CFPB and JP Morgan Chase is being submitted based upon the fact pattern presented, in pertinent part, below. In -/-/-, I received a mail solicitation from JP Morgan Chase 's Slate branded credit card program ( hereinafter, Slate '' ) to apply for their credit card. The solicitation offered several strong inducements to apply for the card, including the transfer of existing credit balances at other companies with a 0 % interest rate for 15 months. Upon receipt of my application in -, - ran my credit background and approved the card. On -/-/-... |
JPMorgan Chase Credit card closing/cancelling account June 15, 2015 - I called and closed my credit card account. At that time I asked if there were any pending fees, charges, etc that could mean I still owed money. I was told there were not. I had paperless billing on so I was not receiving written statements. Account was closed and 3 months later I received a bill for - $50.00. I called up and was told that there were pending fees and now those fees had fees on them because I had failed to pay them in a timely manner. I argued with the service representative and was transferred to a manager who said that because I had been a good customer they would remov... |
JPMorgan Chase Credit card closing/cancelling account June 11, 2015 - Chase bank is reporting a charged off credit card on my credit file. I have requested the debt be validated and have yet to have any documents furnished. I recently recieved a cancellation of debt from the IRS on -/-/2015, which shows that Chase has written off the debt and has left with the tax burden .Also they are reporting and still actively trying to collect the full amount of the debt as of today. ... |
JPMorgan Chase Credit card closing/cancelling account June 3, 2015 - Chase approved me for - of their credit cards, Chase - -. Upon receiving the card, I began to use the card. After a few transcations, I get a phone call from Chase regarding a fraud alert. I return the call and answer the appropriate questions. I was told to then go visit a local Chase branch. I went to the local branch to prove my identity. The branch personnel called the Chase security team and verified who I was. One week goes by and there is no contact by chase. I call daily to check the status. I eventually find out that my Chase credit card has been cancelled because of fraudule... |
JPMorgan Chase Credit card closing/cancelling account June 2, 2015 - I have a long lasting relationship ( When Wamu was bought by Chase ) with Chase, however, out of the blue, all of my credit cards were closed by them. I called them to try to find out why and they did n't give me an answer but a very generic unexpected activity ''. That does n't tell me anything as to why all - of my credit cards were closed simultaneously. ... |
JPMorgan Chase Credit card closing/cancelling account June 2, 2015 - I have tried to make a charge on my card # -, but my charge was declined. on - -, 2015. I called customer service and was told that JP Morgan chas had unilaterally closed this account as well as my other chase credit card account # -. When I asked was JP Morgan chase closed my accounts. i did not get any answer from customer service representative - and his supervisor, except that theydecided to do close my accounts. - my account were in good standing, not in default. I have always made payments on time. However, Chase had consistently discriminated against me based on racial... |
JPMorgan Chase Credit card closing/cancelling account May 20, 2015 - My company got a Chase - credit card. The person that applied for the card left the company last year and no longer works for the company. The account was paid and had a - balance when we called and closed the account last year. The company kept the account opened and charged the annual fee and continued to charge the late fees for nonpayment. We did not receive any bills for over - months and only last week we received an email saying the account was past due and closed because of non-payment. I called the customer service number and was transferred back and forth for over - hours... |
JPMorgan Chase Credit card closing/cancelling account May 10, 2015 - acct closed with - balance due and still showing under my - credits bureaus was also included under chapter - bankruptcy. please removed this acct. ... |
JPMorgan Chase Credit card closing/cancelling account May 6, 2015 - I closed my Chase mileage card last year. At the time the service rep told me the annual member fee will be refunded, and I have no other balance on the card. I did not hear from Chase until earlier this year. I got a letter from Chase saying that my account was in significant delinquency, and was about to be charged off. After receiving the letter I called Chase, the service rep was able to see that the membership fee never got refunded, and meanwhile late payment fees was incurring. The service rep then told me that he would clear the account and also contact credit agencies. I check my cred... |
JPMorgan Chase Credit card closing/cancelling account April 21, 2015 - I have not used - services for several months. I contacted - via both online and by telephone and asked for cancellation of services and VISA card withdrawals. I was told the account was cancelled and there would be no further charges, but the charges go on as before. I reported my VISA card lost and got a new card, but VISA gave the new card number to - and the charges continue. ... |
JPMorgan Chase Credit card closing/cancelling account April 20, 2015 - JP Morgan Chase is threatening to cancel my credit card I have had for 15 years WITHOUT - late or problem unless I fill out a -! They already have my current address and SS #, all my legal information AND I have never now ( nor have I ever ) worked for them as an individual or independent company! THEY DO NOT NEED THIS INFO! If they lost it or the company has been compromised then I should not have to provide it again anyway. I 'd like to file a complaint. ... |
JPMorgan Chase Credit card closing/cancelling account April 1, 2015 - I had a judgment against me in -/-/- with Chase Bank at - County Courthouse in -, FL. I paid their lawyer for almost a year and then stopped because I could no longer afford to. I received a - ( Cancellation of Debt ) from the IRS for Chase Bank for the amount I owed them. I have paid the IRS since this - showed that I had earned income for -/-/- Tax Year. I have spoken with Chase Bank and they will not update my credit report, they only show it as charged off now. I feel they need to alert the court and the Credit Bureaus that this is satisfied or something. I can not be... |
JPMorgan Chase Credit card closing/cancelling account March 28, 2015 - I have had a - credit card with Chase since 2008. I use it regularly and always pay the full monthly balance. They charged me my annual fee of $60.00 in -. I have already paid my - balance in full. Today my credit card was rejected. When I returned home and checked online, it said my account was closed. I called Chase and was told they can not give me a reason or tell me who or why it was closed. They said it is their prerogative. That the only way I can request information is writing and sending a written request to a Chase address they gave me in -. I am leaving town Wednesday ... |