JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Closing/Cancelling account Illinois

I have been using Chase Freedom credit card since -/-/-. However, my transaction on existing magnetic tape card ( without the chip ) was declined -/-/- and was given the reason that I needed to use the chip enabled card which i have n't received from Chase neither have I received any communication for the closure of existing card. There are two points which I would like to highlight:1 ) When i called the chase customer service -/-/-, I was told that I activated the new chip enabled card -/-/-. However, i have not done that and which was later acknowledged by another customer service representative. I asked to formally lodge a complaint against why i was provided wrong information which was declined and was told a letter will be sent to me stating my existing card has been - and I would not be able to make transaction when i use the new chip enabled card2 ) Until and unless I receive the new chip enabled card, how am I suppose to use the new card which should have been verified by Chase before declining transactions on my existing card? I was embarrassed today morning when i tried using my existing card which got declined and could not shop as i just had Chase Freedom card with me. I do understand the enhanced security function of chip enabled card but the customer be notified and consumer should have verified the receipt of the new before implicitly declining transactions. I would urge CFPB to look into it and take appropriate action against banks to implement the new chip technology in proper method where the consumer does n't suffer.