Review and analysis of over 178 complaints against Bank of the West
Bank of the West consumers have reported over 178 official complaints related to Account opening, closing, or management. Out of the 178 consumer complaints against Bank of the West, 17% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 98% were processed in a timely manner. 20% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Bank of the West Bank account or service account opening, closing, or management March 29, 2017 - I received a letter from the Bank of the West where I have a checking account in which I typically retain a significant balance that I am going to be automatically charged a monthly " Paper Statement Fee '' of $3.00 unless I elect to receive Online only statements. I have had this account for decades and I object to being 'coerced ' into doing business online.... |
Bank of the West Bank account or service account opening, closing, or management March 22, 2017 - I applied for a condo mortgage for a vacation property at Bank of the West through a loan broker named - in their -, CA office ( - ). He assured me he had gotten loans approved at the exact same complex very recently. The condo association lists itself as a " condo hotel '' association rather than a vacation condo complex, and I had already had a loan fall through at a normal residential property rate with a different lender, because the " condo hotel '' association was viewed as a rental property rather than a vacation property, I insisted with - that I would not spend money on an... |
Bank of the West Bank account or service account opening, closing, or management March 9, 2017 - I have a bank of the west checking account and it has around $500.00 balance. I had monthly activities ... .... 2 years ago, I ca n't login in to my account and had n't received any letter from them. I called one of their branches in -, IA and one banker over the phone told me my account went dormant and I had to fill out the form to reactive my account. She mailed me a form in the mail, I filled out and mailed back to her. Nothing has happened ... .I ca n't still login in to my account and I need my money back. Bank of the west ca n't just say customers ' account go dormant and keep cust... |
Bank of the West Bank account or service account opening, closing, or management February 22, 2017 - I ( - ) opened a checking account with Bank of the West ( " bank '' ) on their website. I set up an initial account opening deposit of $500.00 on my credit card ( issued by - ). A few days passed my $500.00 transaction posted and I have a $500.00 balance. On - 2017, I received email from the " Bank '' saying my account is closed due to a secondary review. I immediately contacted the bank and was told the reason. I did not argue with them but I asked for money back. A supervisor said they will refund me the money by issuing credit back to my card ( issued by - ). Few days pass... |
Bank of the West Bank account or service account opening, closing, or management February 17, 2017 - An Bank of the West account was made by my wife. She closed the account almost immediately after creating it due to a name mismatch Bank of the West could n't correct ( she subsequently open another correctly the same day ). She funded with our - credit card in the amount of $500.00. Since the closing, I 've been informed the money would be returned to -. It has n't arrived as of today ( -/-/2017 ). The account was closed -/-/2017. The money was supposed to be credited back 7-10 business days later. Bank of the West is advising me to Dispute the charge through - for Bank of the ... |
Bank of the West Bank account or service account opening, closing, or management January 21, 2017 - I opened a checking account at Bank of the West in -/-/2016 and requested to close the account on -/-/2016. Bank representatives rejected my request because they claimed I opened a " line of credit '' on the account which I never did. Meanwhile, they stated I have used the line of credit and owe money on the line which is a surprise to me because I have never requested nor used any line of credit. I only withdrew my initial balance out of the account to close the account. The local branch representatives could not give me an explanation for why this line of credit was opened and why it say... |
Bank of the West Bank account or service account opening, closing, or management January 16, 2017 - A company that poses as a collection company calling me that I owe them money using information of my address -/-/2007? and a bank that I used in that year BANK OF THE WEST. They claimed that I had a credit card from that bank and owed money from that bank?? I never did because I just got out of chapter - in that year I had not lived there since then? They can not provide any other information but keeps changing their collection agency phone number and they are always - PEOPLE? last phone number used -... |
Bank of the West Bank account or service account opening, closing, or management December 28, 2016 - I recently received a letter in the mail regarding a past due balance of $100.00 from a collection agency, -, as stated in the attached letter. On -/-/2016, I called Bank of the West and spoke with -, a service banker located at - -, NV -. Per -, my account was closed in -/-/2016 and was re-opened on -/-/2016, by Bank of the West, due to an automatic bill pay service that attempted to withdraw funds. She stated this bill pay service was not paid by my account with Bank of the West but the re-opened account was charged an NSF fee. Bank of the West re-opened my account ... |
Bank of the West Bank account or service account opening, closing, or management December 28, 2016 - I was called by a lady at the - Idaho branch. She stated that they were closing my account and could no longer do business with me. She stated that I was on -. I told her that my account had been opened for a.couple months and that the branch manager was aware of my situation. This is why I got a fresh start checking account. The lady was extremely rude and informed me that my debit card was shut off over a week ago. I asked why I was n't notified BEFORE it was turned off and why I am just now being aware of these problems now ... after the account has been open for a couple months. The ... |
Bank of the West Bank account or service account opening, closing, or management December 16, 2016 - Violation of personal financial privacy. I have been banking with Bank of the West for several years. I used an ATM card to view my account, pay my mortgage and transfer money from one account to another. Recently, Bank of the West replaced all the ATM cards of their customers with debit cards affiliated with Mastercard. I verbally complained to the - Branch that I do not want that service as it made my checking and savings account vulnerable to fraud. I was told that it is now company policy to issue only debit cards as Bank of the West signed an agreement with Mastercard. Bank of the ... |
Bank of the West Bank account or service account opening, closing, or management December 14, 2016 - I applied for Bank of the west checking account promotion online since they were offering $150.00 credit. I completed all requirements to get the bonus and to my dismay I was denied claiming another house hold rep received a bonus this year. I called BOW customer care and spoke to someone right after acct opening and these guys are not organized and only specialized in wasting valuable customers time. I asked customer care rep If I qualify for the Bank promotion that I applied. I was told that I am qualified and I need to wait until - - to receive the bonus and they never told me that ... |
Bank of the West Bank account or service account opening, closing, or management October 22, 2016 - Subsequent to a complaint filed with your agency against Bank of the West, my account has been charged $230.00 in junk fees. I have attached a copy of the running figures on account ending in -. On - -, 2016 the account as a positive $7.00, then without explanation fees in the amount of $62.00, $30.00, $70.00 and $70.00 were charged bringing it to a negative $210.00.... |
Bank of the West Bank account or service account opening, closing, or management September 22, 2016 - I have an extended fraud alert on my credit file as I 've been the repeated victim of identity theft since -/-/2016. Despite this fraud alert an individual at Bank of the West was trying to secure an auto loan for a - Chevrolet Corvette from - ( - - - - , -, IL - # - ) and did a hard pull on my credit report on -/-/2016. As is standard when authorizing a hard pull on an individual with a fraud alert, the individual at Bank of the West should have made outbound calls only to verify my identity and proceed with the pull, but instead either accepted an inbound call ... |
Bank of the West Bank account or service account opening, closing, or management September 20, 2016 - I opened checking and saving account at Bank of the West -/-/2016. I have been the primary account holder, and my husband 's name is on both accounts, I have been the only person who has been managing these - accounts online. I have never shared online information with anyone, including my husband. After we opened the accounts, I received a credit card under my name from the bank, I did not activate the card and shredded the credit card. -/-/-, I received another credit card, I did not activate the card and shredded the credit card. On -/-/2016 I suddenly noticed that under credi... |
Bank of the West Bank account or service account opening, closing, or management August 11, 2016 - I opened an account online with BOTW based on a promotion they had : $150.00 incentive. The process seemed easy enough, with the exception that their system would not capture the " - '' for my address. So, I went ahead and added " half '' to the second part of the address. Everything was fine. I received notification that I should receive my account information within the next few days. I called to get my account information to setup my direct deposit, but was not able to get it over the phone and was directed to visit my local branch. I went to the branch and requested my account informa... |
Bank of the West Bank account or service account opening, closing, or management August 3, 2016 - I put money into a money market fund with Bank of the West as part of a relocation from - -, - to -, -. I opened a Money Market account to stash the money I had leftover from the move in an interest bearing account that I would n't have to manage or worry about. I had to withdraw an amount that I did n't realize put me below their minimum balance. At the time I had apprx. $850.00 in the account. I went years without checking it until I got a notification saying it was overdrawn. I contacted the bank to inform them of their error and found out at that time that they had been ch... |
Bank of the West Bank account or service account opening, closing, or management July 28, 2016 - Applied for business loan. As of today it 's a month since it was started. Bank staff works not full day in branch and it delays the process. Finally when all verification cleared ( after Month ) and only loan should be signed bank agent will go on 2 weeks vacation and nobody can finalize the process. My husband is out of business for that reason for more then a month.... |
Bank of the West Bank account or service account opening, closing, or management July 13, 2016 - I was under the impression that I could open up a checking account with Bank of the West, especially considering they are a local branch with - locations in my very city. I think its ridiculous that they do all these advertising and then deny someone with - credit score. I should be granted this checking account so I can set up direct deposit through my employer and use this account for everyday use. Why would you push away a local person to bank with you? This was false advertising for me.... |
Bank of the West Bank account or service account opening, closing, or management July 11, 2016 - Most recently - they closed my savings account without giving me prior notice ( of ANY KIND - no email, letter, phone call, nada ). When I called the - number to ask what was going on, the woman told me she was unable to give me any information and that I needed to call the branch. When I called the branch she told me that they do n't have anything to do with closing accounts and that I needed to call the - number ... ... eventually I was informed that if my account had a - balance for 3 months they AUTOMATICALLY close the account - I maintain that they should be required to let me kn... |
Bank of the West Bank account or service account opening, closing, or management July 5, 2016 - On - -, 2016, when I open new checking account ( account # - ) with BankoftheWest ( - - - - - - - CA - ( - ) - ), the manager promised me ( he wrote a little note that 'deposit $250.00 by - -, 2016 " on the promotion letter. Note : * The banker also wrote a note that I will get $250.00 by - -, 2016 if I deposit $15000.00. * I also told them I got bonus last year already. But - -, I still do not get bonus $250.00.... |
Bank of the West Bank account or service account opening, closing, or management May 17, 2016 - This has been an ongoing issue. I had a Bank of the West checking account around the years of -. I moved out of the area and had closed the account. Around -/-/2012 I received a call that I had an outstanding debt to Bank of the West in the amount of $390.00. The collection agency was " - '' out of - -, CA. Upon receiving their call I immediately called Bank of the West ( which I am sure was a recorded phone call ) I talked to several people there assuring me that I did not owe Bank of the West any money and that my account was closed in good standing. Interestingly enough ... |
Bank of the West Bank account or service account opening, closing, or management May 14, 2016 - Twice for the last two years I have gone into Bank of the West at - - -, - -, California - to claim my trust/inheritance and the same bank informed me that such an account does not exist. My account is currently inactive and sits within the above mentioned Bank of the West within its own account under my social security number. ... |
Bank of the West Bank account or service account opening, closing, or management May 4, 2016 - Hello. I paid off a car loan that I had with Bank of the West. They sent me a " Certificate of Title, '' and told me in a letter with the title, to take it to a titling agency to release the Bank of the West lien. I called a couple of titling agencies who said they do not do that. I then called my LegalShield lawyer service who said I must take it to the DMV to update the title, but that Bank of the West is shirking their responsibility in making the customer take this step. ( I did not have to take this step when I paid off my first car loan. ) ... |
Bank of the West Bank account or service account opening, closing, or management January 22, 2016 - I opened a checking account at Bank of west - - - - ca. on - -. Reason I opened had offer of $600.00 if balance above $50000.00 to end of year. Offer said had to opened before - -. Person told me no problem on getting money. Had over $50000.00 balance into this year. but they refuse to give me the $600.00 bonus. Had contacted bank with no help so far. ... |
Bank of the West Bank account or service account opening, closing, or management October 23, 2015 - We closed a checking bank account with Bank of the West after explicitly asking whether bank fees would artificially keep the account open. We were assured that the monthly fee charged or any other bank fee charged would not keep the account open, only outside charges. We also received the final amount in the account at that time. Since then, we have received an account statement showing that the account was still open and the monthly bank fee had indeed been charged so the account is now in a negative balance. Exactly the very thing we were told would NOT happen when we went in to close the a... |
Bank of the West Bank account or service account opening, closing, or management July 18, 2015 - I have close a life insurance which was taken our of my account automatically. I called the company and they say it willi be cancell. Then I did n't have funding for it. I called bank of the west - number and they tell me they ca n't do anything about it so i have to call bank of the west here on -. So I called and the Lady and we and says she will take care of it and my account will be close. I refuse to pay a life insurance of $6.00 and bank of the west keep on charging me everyday that I have no money to pay. I dont feel its right to treat poor people like that. ... |
Bank of the West Bank account or service account opening, closing, or management June 4, 2015 - I live in - and I purchased a car in - -, when i purchased this car i recieved a bank loan from bank of the west. Everything was fine till I called the state of - and asked them what I need to get my vehicle licensed. - dmv is telling me that the bank is supposed to send them the title due to the title being a - title, the bank on the other hand is telling me that the dmv is supposed to request a copy of the title from the bank. I 've called on several different occasions asking and the bank first told me they lost or misplaced the title. Then the bank branch - called me a... |
Bank of the West Bank account or service account opening, closing, or management May 28, 2015 - I formerly used Bank of the West in California for all my financial needs. On -/-/15 this financial institution forcefully closed my joint account without my authorization using funds from - of my individual accounts to cover the overdrawn balance ( $300.00 ). I was never contacted by this institution to inform me of the transfer of funds or the forced closure of the joint account. I would have covered the overdraft if I had known about it. The joint account was shared by myself and my wife, I only used it to transfer funds when she needed it. Since the account was operated and main... |
Bank of the West Bank account or service account opening, closing, or management May 14, 2015 - Good morning, In - I opened a checking and savings account with Bank of the West at the - - - branch in - - -, IA. On -/-/- I went to the -, IA branch at about - and - to close the accounts. I was given checks which I took to my new bank to deposit immediately. In - - I received a letter from Bank of the West stating that my checking account was overdrawn. On a Saturday in - my fiance and I went to the - branch which is closest to me to find out why I received this letter when my account had been closed in -. I spoke w/ a teller who stated ... |
Bank of the West Bank account or service account opening, closing, or management April 1, 2015 - I had a checking account with Bank of the West. Because I no longer live in a state they serve, I wanted to close my account. They told me the only way I could do that was by mail. I sent a letter, overnight via - requesting they close the account. A few days later I received a cashiers check in the mail for the remaining balance. So far so good. However, I kept receiving forms in the mail informing me of overdrafts to the account. I do not know why, but apparently an old utility account ( - ) was attempting to draw from the account. All utilities accounts which used to draw from the acc... |
Bank of the West Bank account or service account opening, closing, or management March 22, 2015 - When my wife and I tried applying for a loan, the loan officer informed me that on my credit report there were - different collection account for Bank of the West listed. The - shows account name unknown with - balance states unpaid and consumer disagrees. - is listed as - - - -Bank of the West with a balance of $180.00 that supposly was turned over to collection -. I have attempted to gain information related to - of these accounts with no luck not even sure what branch these transaction took place at and I was told without a account number for reference it wou... |