Bank of the West Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Bank of the West Bank account or service department,

Other bank product/service Account opening, closing, or management Colorado

I live in - and I purchased a car in - -, when i purchased this car i recieved a bank loan from bank of the west. Everything was fine till I called the state of - and asked them what I need to get my vehicle licensed. - dmv is telling me that the bank is supposed to send them the title due to the title being a - title, the bank on the other hand is telling me that the dmv is supposed to request a copy of the title from the bank. I 've called on several different occasions asking and the bank first told me they lost or misplaced the title. Then the bank branch - called me and said they would be sending the title out soon, but two days before that i had a voicemail from bank of the west saying they sent the title out already. I 've been getting blown off by everybody i call with a different story everytime at this branch as well. The bank of the west branch is located at - - - in -, -. I just need to have the bank quit telling me lies and send the title to - County dmv in - -, - and i can not get anyone to send it so i can be LEGAL driving my vehicle. the dmv will not give me a license plate until I have the title or they have it sent to them, there is no professionalism at this branch.

Bank of the West customer in Colorado
Jun 04, 2015

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

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