Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Other bank product/service Account opening, closing, or management Florida

I have an extended fraud alert on my credit file as I 've been the repeated victim of identity theft since -/-/2016. Despite this fraud alert an individual at Bank of the West was trying to secure an auto loan for a - Chevrolet Corvette from - ( - - - - , -, IL - # - ) and did a hard pull on my credit report on -/-/2016. As is standard when authorizing a hard pull on an individual with a fraud alert, the individual at Bank of the West should have made outbound calls only to verify my identity and proceed with the pull, but instead either accepted an inbound call or did a pull without my authorization speaking with the criminal using my identity. This violates the fraud alert and compromises my identity and safety even further. This employee of Bank at the West acted negligently and Bank of the West needs to immediately work with - and have this inquiry on my credit removed. I 've filed an additional police report with local law enforcement an reached out to the - Police Department two times now.