Bank of the West Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Bank of the West Bank account or service department,

Checking account Account opening, closing, or management Idaho

I was called by a lady at the - Idaho branch. She stated that they were closing my account and could no longer do business with me. She stated that I was on -. I told her that my account had been opened for a.couple months and that the branch manager was aware of my situation. This is why I got a fresh start checking account. The lady was extremely rude and informed me that my debit card was shut off over a week ago. I asked why I was n't notified BEFORE it was turned off and why I am just now being aware of these problems now ... after the account has been open for a couple months. The branch manager had okay 'd that I proceeded. This is probably the worst bank ever. Now I am having to find a new bank ... and my rent will be late and I will be charged extra fees. I went with this bank due to the local branch having great customer service. This lady works at the same branch.

Bank of the West customer in Idaho
Dec 28, 2016

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

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