Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Checking account Account opening, closing, or management Utah

An Bank of the West account was made by my wife. She closed the account almost immediately after creating it due to a name mismatch Bank of the West could n't correct ( she subsequently open another correctly the same day ). She funded with our - credit card in the amount of $500.00. Since the closing, I 've been informed the money would be returned to -. It has n't arrived as of today ( -/-/2017 ). The account was closed -/-/2017. The money was supposed to be credited back 7-10 business days later. Bank of the West is advising me to Dispute the charge through - for Bank of the West. I 've asked them multiple times to check their back office to make sure it was sent and provide some documentation to that effect ( transaction id or letter stating they returned the $500.00 ). They have so far refused to provide evidence they returned the money. I need evidence to file a dispute with -.