Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Other bank product/service Account opening, closing, or management California

Most recently - they closed my savings account without giving me prior notice ( of ANY KIND - no email, letter, phone call, nada ). When I called the - number to ask what was going on, the woman told me she was unable to give me any information and that I needed to call the branch. When I called the branch she told me that they do n't have anything to do with closing accounts and that I needed to call the - number ... ... eventually I was informed that if my account had a - balance for 3 months they AUTOMATICALLY close the account - I maintain that they should be required to let me know they are going to do that ... ... In the past year - they have replaced my atm/debit card three times - with no explanation. On - - I left to go on vacation and discovered that they had de-activated my atm card, stating that they had mailed me a new one that had never been activated ...


supervisor. The branch notified me almost 6 MONTHS after I ordered them that they had my checks ... ..I placed that order 3 TIMES and NEVER got the personalized checks I asked for and ostensibly paid for. Overall, the phone reps I have talked to in the last two years do n't seem to know what they are doing and they are rude. I used to be super happy with this bank, but the last two years I have had increasingly poor service and I now have absolutely NO CONFIDENCE with this bank - where I have had an account for over 20 years.