Bank of the West Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Bank of the West Bank account or service department,

Other bank product/service Account opening, closing, or management California

Most recently - they closed my savings account without giving me prior notice ( of ANY KIND - no email, letter, phone call, nada ). When I called the - number to ask what was going on, the woman told me she was unable to give me any information and that I needed to call the branch. When I called the branch she told me that they do n't have anything to do with closing accounts and that I needed to call the - number ... ... eventually I was informed that if my account had a - balance for 3 months they AUTOMATICALLY close the account - I maintain that they should be required to let me know they are going to do that ... ... In the past year - they have replaced my atm/debit card three times - with no explanation. On - - I left to go on vacation and discovered that they had de-activated my atm card, stating that they had mailed me a new one that had never been activated ...


supervisor. The branch notified me almost 6 MONTHS after I ordered them that they had my checks ... ..I placed that order 3 TIMES and NEVER got the personalized checks I asked for and ostensibly paid for. Overall, the phone reps I have talked to in the last two years do n't seem to know what they are doing and they are rude. I used to be super happy with this bank, but the last two years I have had increasingly poor service and I now have absolutely NO CONFIDENCE with this bank - where I have had an account for over 20 years.

Bank of the West customer in California
Jul 11, 2016

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Bank of the WestComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/20151/20165/20167/20168/20169/201610/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bank of the WestAccount opening, closing, or management64.6%19.7%7.9%1.7%6.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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