Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Other bank product/service Account opening, closing, or management California

I applied for a condo mortgage for a vacation property at Bank of the West through a loan broker named - in their -, CA office ( - ). He assured me he had gotten loans approved at the exact same complex very recently. The condo association lists itself as a " condo hotel '' association rather than a vacation condo complex, and I had already had a loan fall through at a normal residential property rate with a different lender, because the " condo hotel '' association was viewed as a rental property rather than a vacation property, I insisted with - that I would not spend money on another ( second ) home appraisal unless I had his assurance that I would get the loan, barring any issues unrelated to its being a condo hotel. He assured me he had just gotten a loan approved at the complex, and it should be no problem. He locked my rate at a very attractive rate ( 4.25 % ) based on my opening up - bank accounts with Bank of the West, and I went ahead with the appraisal based on his assurance that I would get the loan. Bank of the West charged me $650.00 for the appraisal, and at the end of the loan review process, the bank denied the loan for the exact same reason - that it was a condo hotel association, and they were treating it as a rental property rather than a vacation home. Understandably unhappy with - for leading me on and costing me $650.00 for nothing, I insisted he make it right and refund my money, but he did not. They cheated me out of $650.00 and kept me from purchasing my vacation home.