Bank of the West Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Bank of the West Bank account or service department,

Checking account Account opening, closing, or management Wisconsin

This has been an ongoing issue. I had a Bank of the West checking account around the years of -. I moved out of the area and had closed the account. Around -/-/2012 I received a call that I had an outstanding debt to Bank of the West in the amount of $390.00. The collection agency was " - '' out of - -, CA. Upon receiving their call I immediately called Bank of the West ( which I am sure was a recorded phone call ) I talked to several people there assuring me that I did not owe Bank of the West any money and that my account was closed in good standing. Interestingly enough after that day I did not receive any further collection calls regarding the issue. However I check my credit reports today and it is still showing up damaging my score. This was not ever a debt, I do not know how it showed up there. I have tried to contact the collection agency several times and they can never find my information, almost like it never existed, but sure enough there is sits on my report. I would like this information removed from my credit reports.

Bank of the West customer in Wisconsin
May 17, 2016

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with non-monetary relief

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