Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Checking account Account opening, closing, or management California

I ( - ) opened a checking account with Bank of the West ( " bank '' ) on their website. I set up an initial account opening deposit of $500.00 on my credit card ( issued by - ). A few days passed my $500.00 transaction posted and I have a $500.00 balance. On - 2017, I received email from the " Bank '' saying my account is closed due to a secondary review. I immediately contacted the bank and was told the reason. I did not argue with them but I asked for money back. A supervisor said they will refund me the money by issuing credit back to my card ( issued by - ). Few days pass I do not see the money. The " Bank '' said they issued the refund and I need to talk to -. I called - and they said they do not see any refund transaction. If there were a refund transaction it will automatically post to my bill. Right now I can still log in the online portal at " Bank of the West ''. It shows I have a valid account but balance is $0.00. Basically the " Bank '' took my $500.00 and never gave back to me.