Bank of the West Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Bank of the West Bank account or service department,

Checking account Account opening, closing, or management California

I ( - ) opened a checking account with Bank of the West ( " bank '' ) on their website. I set up an initial account opening deposit of $500.00 on my credit card ( issued by - ). A few days passed my $500.00 transaction posted and I have a $500.00 balance. On - 2017, I received email from the " Bank '' saying my account is closed due to a secondary review. I immediately contacted the bank and was told the reason. I did not argue with them but I asked for money back. A supervisor said they will refund me the money by issuing credit back to my card ( issued by - ). Few days pass I do not see the money. The " Bank '' said they issued the refund and I need to talk to -. I called - and they said they do not see any refund transaction. If there were a refund transaction it will automatically post to my bill. Right now I can still log in the online portal at " Bank of the West ''. It shows I have a valid account but balance is $0.00. Basically the " Bank '' took my $500.00 and never gave back to me.

Bank of the West customer in California
Feb 22, 2017

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

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