Review and analysis of over 214 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 214 official complaints related to Rewards. Out of the 214 consumer complaints against JPMorgan Chase, 26% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 20% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
JPMorgan Chase Credit card rewards December 27, 2015 - Chase offers fee based Credit Card product in partnership with BritishAirways. The rewards program as part of the product is quite misleading to consumers and to certain extent fraudulent in my opinion. The product charges $95.00 annually and used to provide 1.25 times reward for every $1.00 spent. Chase changed the terms of the rewards arbitrarily without any change to the fee structure charged annually. It now offer - reward point to every $1.00 spent which is similar to many other cards which are fee free. Also the card provide free companion ticket if one spends $ - in calendar... |
JPMorgan Chase Credit card rewards December 20, 2015 - Chase contacted me to apply for a credit card and promised that if I spent $3000.00 within 3 months that I would receive - - miles as a bonus. Several months after I had fulfilled that spending requirement, they sent me a postcard that said I did not qualify for the promotion and would n't receive the promised points. ... |
JPMorgan Chase Credit card rewards December 15, 2015 - We applied for a Chase Marriott Rewards Visa card for my wife several months ago. The promotion was for - free Marriott Rewards points after $2000.00 in spending during the first 2 months. We spent over $2000.00 in the first two months and paid off the balances in full each month. We did not receive the rewards. When I sent an email inquiry to Chase detailing the problem, they responded by telling me that I had 3 days left to spend a total of $3000.00, not $2000.00. I reiterated the conditions of their $ -/2 months promotion and asked them to honor the agreement. I still had the ... |
JPMorgan Chase Credit card rewards November 24, 2015 - My credit card, ( Chase Visa, - ), offers a 3 % rebate on " Home Improvement '' purchases. I 'm purchasing $900000.00 approx in hard wood floor, carpeting, and tile for my home. ( $2000.00 pr month ) They are refusing to give me the 3 % stating that the point of purchase, ( - -, -, IL ), is not listed as " HOME IMPROVEMENT '', but are listed or classified as " Flooring and Floor Coverings. '' I 'm sorry, but that is exactly what " Home Improvement '' is, flooring and floor coverings. While talking to the CS rep. I asked, " If I buy the same products from -, would it be consi... |
JPMorgan Chase Credit card rewards November 18, 2015 - - advertises that if you apply for their credit card you will " earn '' - free stay nights. You must meet certain conditions. I met their conditions, but they did not notify me that I was now eligible for my - free night stay. Instead, I contacted them to find out about how to use my nights and they said " they have expired. '' It was not something that was free - I had to earn it - yet they did not properly give me the opportunity to use what I had earned. This is fraud. Gift cards can not expire in California, why are they allowed to let my earned award expire? ... |
JPMorgan Chase Credit card rewards November 18, 2015 - I was a rapid rewards credit card customer, issued by Chase cards. I received an unsolicited mailer offering - points if I upgraded to the premier card, disclosing that the annual fee was - the fee of the regular card that I was using. I called the - number listed on the mailer, and upgraded the card. I met the conditions of earning the points, and began reviewing my rapid rewards statement for the points that were to be awarded. When I contacted the bank, they claimed that only new card holders were eligible for the reward points. I feel that the bank pulled a bait and switch on me b... |
JPMorgan Chase Credit card rewards November 16, 2015 - I am a - - - ( - ) credit card member and account holder and routinely receive promotional offers emailed to me. After receiving a few - email offers for - to - bonus miles ( depending on the email ) I felt enticed enough to investigate my options and sign-up. Within the body of the email ( which one can view as a webpage as well- I elected to do so ) there are a few references to " provide your - - number when you call -. '' Alternatively there are several other references to " click on a hyperlink [ to view all packages ] or call -. " Wanting to thoroughly ... |
JPMorgan Chase Credit card rewards November 2, 2015 - The - website advertised a credit card with a - mile bonus for spending $1000.00 in three months. I signed up for the credit card. I was immediately approved and emailed a cardmember agreement. This agreement did not mention that the original offer had changed. Several weeks later I received the credit card in the mail with another copy of the cardmember agreement. I did not look too closely, as I had already reviewed the one that was emailed to me. Supposedly, this - changed the original terms of the offer I signed up for, saying I had to spend $2000.00 for a bonus. After three m... |
JPMorgan Chase Credit card rewards October 22, 2015 - - - - - Charges a $ 95 yearly fee in exchange for - free checked bag on - - when a reservation is made using the card. I made - - airline reservations online and discovered the card had expired. I had not been sent a new one. I had to use a different credit card so I will have to pay the - baggage fees. I called the company and was told it was up to me to keep up with when the card expired. ... |
JPMorgan Chase Credit card rewards October 13, 2015 - We signed up for Chase Visa through Southwest Airlines for a special promotion of - reward points if you spend a certain amount of money over 3 months. the problem is they decided now that we signed up for a promotion that only gives you - reward points. they do n't have a record to what you signed up for and never sent us an email stating what reward program we signed up for. ... |
JPMorgan Chase Credit card rewards October 1, 2015 - I had - chase ink cards that were closed by chase stating transaction on your account are inconsistent with expected activity '' Due to this closure I had lost all my Chase - Rewards Points amounting to - points. I have been using the card per the agreed terms and per the review of a Chase Compliance officer done back in - -, 2013 was within accepted parameters of the terms of usage of the card. ... |
JPMorgan Chase Credit card rewards September 15, 2015 - I signed up for a chase freedom credit card -/-/-. With the impression that the card pays back - % of what you spend in the year if you have a chase checking and a credit card at the same time. I have had a chase bank account since -/-/- so adding the credit card seemed like a good idea. I called - months before the end of the year to check and see how the - % back of what I spent in the year will be distributed. The first rep told me points when I did t see the check come in the mail. I asked if they were on -/-/- or -/-/- points they would always say the followin... |
JPMorgan Chase Credit card rewards July 15, 2015 - On or about - -, 2015, I obtained a Southwest Rewards Credit Card over the internet while making a reservation. The enticement to do so was that I was to receive - miles in Southwest Rewards if I spent $3000.00 within 90 days. I was provided with a credit card instantaneously to use for the purchase of the tickets that were about $2500.00. After several months I was going to book another trip with Southwest and noticed that I never received the - miles, of which I was planning on using for the tickets. I sent an email to Southwest sometime in - 2015, and received a reply on ... |
JPMorgan Chase Credit card rewards July 2, 2015 - I was forced to file a complaint ( - ) a couple of months ago because Chase bank failed to give me the British Airways points I was entitled to on my credit card. After you intervened, they fixed it. Now the same thing has happened on my - - statement. How many times do I have to go through this? I emailed Chase this morning and told them I would be canceling the card as soon as the annual fee again comes due if this were to occur yet again, but meanwhile, can you nudge them to give me the points I have earned? Thank you. ... |
JPMorgan Chase Credit card rewards June 30, 2015 - To begin with I received the following mailer in - 2015 - '' Exclusively for Marriott Rewards Members - Elite - Program offering - bonus points with the Chase Visa Credit Card when you spend $2000.00 in the first 3 months '' - Around the middle of - I called the toll free number - and requested for the Marriott Visa Card. The Lady accepted my request and applied for the Chase Visa Credit Card from Marriott Rewards ( subject to approval ) and said that I should receive the card in 1-2 weeks. I clearly discussed the - bonus point option offered by this program and expressed t... |
JPMorgan Chase Credit card rewards June 29, 2015 - I signed up for the Chase - credit card and the contract included a - for - International Business Companion benefit. However, that benefit was NOT as advertised. I paid for a year of the benefit ( per the contract ) and those benefits did not last the year I paid for - they actually were restricted and ended on - -, 2015. Chase blatantly lied about the card 's benefits so I want my annual fee back. ... |
JPMorgan Chase Credit card rewards June 17, 2015 - My husband and I applied online for a Southwest Airlines Premiere credit card and the promotion was for - Rapid Rewards points after we met the qualifications, which we did, but now Chase is not honoring the points we should have received, because they state that we did not get the card during that promotion. I even provided them with the information from the website when we applied that CLEARLY states the - point promotion, but they still will not honor their promotion. I believe this is false advertising, and I have a major problem with that. ... |
JPMorgan Chase Credit card rewards June 10, 2015 - I am filing a complaint regarding the - - Credit Card that is issued by Chase Bank. The - Credit Card offers a 1 % cash rebate that is earned on all purchases ( except for purchases from non-- gasoline sellers -. The rebate is credited to the account by reducing the cost of subsequent - gasoline purchases using the credit card. However, - gasoline stations do n't exist any more. - gasoline was sold to - several months ago and the - Credit Card rebates expire after - year from the time that they are earned. Therefore, there is n't any way for me to collect my -... |
JPMorgan Chase Credit card rewards June 3, 2015 - Re : Chase Visa -, BA Executive Club -Dear people : I have a Visa card, referenced above, issued by Chase, that awards British Airways points for spending. The statement generates on the -/-/- of each month and normally the points are posted by British Airways by around the -/-/- of the month. This month, the - - statement points already have posted and today is only - -. However, the -/-/- points ( Visa statement attached ) never posted. When I call British Airways, they tell me to talk to Chase. When I talk to Chase, they tell me to talk to British Airways. I... |
JPMorgan Chase Credit card rewards May 21, 2015 - Chase offers a rewards program with -. New customers are entitled to a bonus number of points after sign up and minimum number of purchases. Chase did not initially transfer the points because the name on the - - Rewards account did not exactly match that of the Credit Card. This was fixed and Chase was made aware in -. At that time, the Chase representative told me on the phone all was in order and the bonus points should transfer on the - monthly statement. However, Chase did not transfer the reward points until my - - billing statement. The Chase - Guest Rewards Memb... |
JPMorgan Chase Credit card rewards May 5, 2015 - I applied for a Chase - - - based on an attractive bonus offer for frequent flier miles ( - ) based on spending within the first year. The offer was - - for spending $2000.00 in the first - months, another - - for spending $10000.00 in the first year, and an another - - for spending an additional $10000.00 in the first year. I met the spending requirement for the extra - in the first year, now the company is refusing to issue the miles stating that the bonus offer was never attached to my account and I would have had to have complained in the first -... |
JPMorgan Chase Credit card rewards April 19, 2015 - My wife held and qualified for the - Bonus Miles offered with the Southwest Airlines Rapid Rewards Visa Card offered through Chase Bank. As required she spent the $2000.00 within the first 90 days. The terms and conditions state that the bonus miles will post after fulfillment of the requirement. My wife closed the credit card account prior to the miles posting but after fulfilling '' the terms and conditions. The terms and conditions do not stipulate that the miles are forfeited if the card is closed prior to the posting. Furthermore, my wife was never informed of this over the phone a... |
JPMorgan Chase Credit card rewards April 18, 2015 - Chase Freedom Reward Credit Card / Amazon.com Reward ( provided by JPMorgan Chase & Co. ) Chase decided to close my credit card accounts. At the time of the account closure, I had more than $200.00 in rewards balances. Chase did not refund to me, nor apply the rewards balance to the balance on the credit cards. Chase forefeited '' the value of the rewards account. I now owe Chase ~ $270.00 for the balances on the account. Chase is unwilling to apply any rewards value to that balance. I imagine there are a significant number of potential class members who have had their Reward balance for... |
JPMorgan Chase Credit card rewards April 10, 2015 - I was approved for a MileagePlus ( MP ) Credit Card from Chase Bank on - -, -. For being approved, Chase Bank offered an enrollment bonus of - flight miles on - -. I intended to use this card solely for out-of-state travel purposes, which I rarely do. My MP quarterly statement ending - -, - did show - enrollment miles, which I thought would be adjusted once my minimum $2000.00 payment of purchases within 90 days of receiving the card was processed. Said payment was made on - -, -. ( This was a requirement of the - miles bonus program. I later learned... |
JPMorgan Chase Credit card rewards April 5, 2015 - I have a Chase credit card with a reward program. I have accumulated - rewards points on my account which worth cash amount of $340.00. But when I was trying to redeem the cash, Chase took away all my points without any notice in advance, and refuse to redeem any cash for me. ... |