JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Rewards Massachusetts

I was approved for a MileagePlus ( MP ) Credit Card from Chase Bank on - -, -. For being approved, Chase Bank offered an enrollment bonus of - flight miles on - -. I intended to use this card solely for out-of-state travel purposes, which I rarely do. My MP quarterly statement ending - -, - did show - enrollment miles, which I thought would be adjusted once my minimum $2000.00 payment of purchases within 90 days of receiving the card was processed. Said payment was made on - -, -. ( This was a requirement of the - miles bonus program. I later learned the - mile offer required only $1000.00. ) It was only recently did I realize that the more than - miles accredited to my card since my - -, - quarterly statement, still only accounted for - enrollment miles. I called MP on - -, - to request the balance of - enrollment miles. ( The original cardmember agreement I received with a copyright of - did not state the number of introductory bonus miles. ) I eventually spoke to a Supervisor in their - -, T- office. ( Her name can be provided upon request. ) She did not dispute that the original offer was for - enrollment miles, but said she would not approve the - additional miles since my credit card was approved more than a year ago. I asked if she could send me where in the agreement does it state this - year limitation. She could not. She then stated it was their policy. I then asked if that was in writing. She said no. A recent web search revealed that this matter regarding MP 's enrollment miles has been subject to extensive discussion among consumers for some time. For example, see - -.