JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Rewards Tennessee

On or about - -, 2015, I obtained a Southwest Rewards Credit Card over the internet while making a reservation. The enticement to do so was that I was to receive - miles in Southwest Rewards if I spent $3000.00 within 90 days. I was provided with a credit card instantaneously to use for the purchase of the tickets that were about $2500.00. After several months I was going to book another trip with Southwest and noticed that I never received the - miles, of which I was planning on using for the tickets. I sent an email to Southwest sometime in - 2015, and received a reply on - -, 2015, enquiring about the missing reward miles from the credit card and was told in a response several days later that they were not responsible for the process and that Chase Bank is who I need to contact. I was also told in a later email from Southwest in response to an email that I again sent explaining that I could not get in touch with anyone at Chase, that the I had opted for a - mile Reward and $100.00. I did attempt to contact Chase over the


-/-/2015.I explained that when I signed up for the card it was only because of the - miles since I already had a Chase Visa card. I then explained that I was not stupid nor senile and that I know exactly what I signed up for and that I did n't know what they were talking about regarding a - mile reward and $100.00. I also explained that there is a big difference in value between the - and the one that I signed up for was work a lot more than what they switched me to. While they said that they would attempt to resolve the issue to my satisfaction, I believe that was just a tactic to get rid of me. The next day a call was made by Chase to me indicating that they sent the request to honor their commitment of - Reward Miles to their Marketing Department which turned the request down. The reason was that it was past a - day period. I do n't know anything about a - grace period or a time period set to request that they honor what I signed up for. I believe that Chase Bank and Southwest Airlines used a Bait and Switch tactic supported by Deception in Advertisement and Business Practices. I also believe that both are in a partnership to defraud people by not supporting and honoring their commitments. Southwest Airlines is just a guilty as Chase since they have their name and logo on the Credit Card, provide advertisement and imply that this is their Card, which may in fact be so based on the fact that while they are not the issuer of the card they do enjoy receiving profits from its use through a possible co-branding arrangement by obtaining a part of the interchange rate if used at merchant locations not banking with Chase or by sharing monetarily when using the card to make a Southwest Air reservation because of greater profits obtained through an On-Us '' transaction.