JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Rewards Tennessee

I was a rapid rewards credit card customer, issued by Chase cards. I received an unsolicited mailer offering - points if I upgraded to the premier card, disclosing that the annual fee was - the fee of the regular card that I was using. I called the - number listed on the mailer, and upgraded the card. I met the conditions of earning the points, and began reviewing my rapid rewards statement for the points that were to be awarded. When I contacted the bank, they claimed that only new card holders were eligible for the reward points. I feel that the bank pulled a bait and switch on me by offering the points for upgrading the card with the increased fee, which they were quick to charge, but now refuse to grant the points. When I inquired about the issue, the bank admitted that they send unsolicited mailers to current card holders, but meant for them to request an additional credit card. This is a bad banking practice and should be reviewed. They also refused to refund the higher fee.