JPMorgan Chase Credit Card Complaint

Rewards

JPMorgan Chase Credit card department,

Rewards New York

I am filing a complaint regarding the - - Credit Card that is issued by Chase Bank. The - Credit Card offers a 1 % cash rebate that is earned on all purchases ( except for purchases from non-- gasoline sellers -. The rebate is credited to the account by reducing the cost of subsequent - gasoline purchases using the credit card. However, - gasoline stations do n't exist any more. - gasoline was sold to - several months ago and the - Credit Card rebates expire after - year from the time that they are earned. Therefore, there is n't any way for me to collect my - Credit Card rebates as the accrued rebates expire over time. I have bought this issue to the attention of Chase Bank on - -, 2015. - credit card account supervisor at Chase Bank claimed that the rebates that appear on the - statement only will be carried over to another credit card ( the Chase Freedom Credit Card ) but that the rebates that expired from - 2015 will not be carried forward. ( Earlier that same day, another Chase Bank account supervisor told me that no rebates will be carried forward. ) I suspect that there many - of other customers that have the same problem.

JPMorgan Chase customer in New York
Jun 10, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with non-monetary relief

Consumer disputes how JPMorgan Chase handled their complaint

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseRewards51.4%14.5%19.6%6.1%8.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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