JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Rewards Wisconsin

I am a - - - ( - ) credit card member and account holder and routinely receive promotional offers emailed to me. After receiving a few - email offers for - to - bonus miles ( depending on the email ) I felt enticed enough to investigate my options and sign-up. Within the body of the email ( which one can view as a webpage as well- I elected to do so ) there are a few references to " provide your - - number when you call -. '' Alternatively there are several other references to " click on a hyperlink [ to view all packages ] or call -. " Wanting to thoroughly understand my options and obligations I elected to follow the " view all packages '' hyperlink. When following the hyperlinks as a consumer you are then exposed to alternate - content. Specifically for the -, within


packages as advised by the promotional offer was for a retail vendor and " does n't qualify for mileage awards. " I find the promotion incredible deceptive and poorly managed. The links, content, and offer should have been self-contained. Instead I seamlessly clicked from one link to the next ( all from following the direction in the initial promotional email ). I had no way of knowing that I was suddenly working with a vendor/subsite that would n't make me eligible for the miles. When signing up the vendor apologized and said he was n't familiar with how to process the mileage credit and asked me to contact - for clarification. Not thinking anything of it at the time, I called - and they told me to take it up with -. I was stuck in the middle and bounced inbetween both organizations before finally convincing - to investigate the mater. More than 2 months later, after repeated phone calls, emails, to - ( most without - acknowledgement or follow-up ) I was notified I would n't be getting the bonus miles. The reason - " your account was n't eligible for the promotion because your order was placed with a retail vendor and it does not qualify for Mileage awards '' - a vendor I engaged by following the promotional content emailed to me by -. I 'm now without my mileage bonus. Stuck in a 2 year contract with -. Paying more for similar services I had before ( TV, internet ). And had a credit hit against me for the sign-up.