JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Rewards New Jersey

Chase offers a rewards program with -. New customers are entitled to a bonus number of points after sign up and minimum number of purchases. Chase did not initially transfer the points because the name on the - - Rewards account did not exactly match that of the Credit Card. This was fixed and Chase was made aware in -. At that time, the Chase representative told me on the phone all was in order and the bonus points should transfer on the - monthly statement. However, Chase did not transfer the reward points until my - - billing statement. The Chase - Guest Rewards Membership agreement, - : -, states Points will be automatically transferred to your - Guest Rewards account at the end of each billing cycle ''. On my - - statement, only - of the over - points that had accumulated were transferred. This proves that Chase did have the necessary information to transfer the points. I called and emailed several times. Each time I received no help. Due to Chase 's error and unwillingness to rectify the error, I was forced to purchase the ticket from - that I should have been able to use - Guest Rewards points towards the purchase. In summary, Chase did not follow their own rules in providing the bonus points I was entitled. The only reason why I signed up for the credit card was for that bonus to purchase a railroad ticket for my son attending school so that he can come home over his - break, ironically travelling the same day as the points did transfer. By that time I had to purchase the ticket. Chase should not be allowed to promote programs promising rewards and not deliver in timely manner. They broke their own guidelines and should give me compensation.