JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Rewards New York

My wife held and qualified for the - Bonus Miles offered with the Southwest Airlines Rapid Rewards Visa Card offered through Chase Bank. As required she spent the $2000.00 within the first 90 days. The terms and conditions state that the bonus miles will post after fulfillment of the requirement. My wife closed the credit card account prior to the miles posting but after fulfilling '' the terms and conditions. The terms and conditions do not stipulate that the miles are forfeited if the card is closed prior to the posting. Furthermore, my wife was never informed of this over the phone at the time that she closed the account. Chase insist that they would have so informed my wife - they did not. My wife holds - college degrees including - graduate degrees and is a highly paid professional. What are the chances that she would would have closed the account with a - balance and forfeited the miles had she known? As stated, such information is NOT in their terms and conditions. The so called Customer Service Specialist '' at Chase stated that the forfeiture information was in the letter that she received AFTER she closed the account. Little late then