Review and analysis of over 78 complaints against Seterus, Inc.
Seterus, Inc. consumers have reported over 78 official complaints related to Loan servicing, payments, escrow account. Out of the 78 consumer complaints against Seterus, Inc., 32% were disputed by the consumer (i.e. the consumer was not happy with how Seterus, Inc. responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against Seterus, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Seterus, Inc. Mortgage loan servicing, payments, escrow account June 2, 2016 - On or about - - my roof was damaged in a storm. I contacted my insurance company they sent someone out and they agreed to replace my roof. Funds were disbursed to the lender QBE/Seterus License # - approx. $19000.00. We selected - - to complete the repair because of their outstanding reputation here in -, FL. QBE/ Seterus refuses to start the repair process on my roof by releasing funds to the roofer unless I can find a roofing company that will agree to sign their Contractors Conditional Waiver of Lien attached here with. I have called - roofing companies here in - F... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account June 2, 2016 - Completed a loan modification with - - in -. As part of the process - started foreclosure proceedings, however completed loan modification instead. No fees for foreclosure were charged to me because - chose to complete modification. In - - sold my loan to Seterus Inc. Seterus has been demanding that I pay a significant amount in fees and penalties. After multiple requests from me Seterus finally sent me a breakdown of these fees, showing that they are related to foreclosure procedures by -. Since - completed my loan modification, these fees can not be charged to me a... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 28, 2016 - I 'm returning because I continue to have issues with my lender, my tracking number was - In -/-/- on my account statement shows activity for reversal payment which has not happen thus far, approximately - In -/-/- I Paid and escrow bill $30.00 dollars, I 'm unable to denote the actual amount that went on my escrow, I have made every attempt to keep this account in good standing, Seterus is making this very difficult.-/-/- Seterus states my payment will increase! I can not afford a lawyer, I feel that I truly need one, hopefully someone will hear my plea and help me, My... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 23, 2016 - Please see initial complaint # - ( As you 'll see what we were concerned about has now happened ). I wo n't reiterate the facts stated in my initial complaint, i.e. the history of the mortgage with Seterus ( but the background is there ). On - 2016 payment of $1200.00 was made on - -, 2016 ... We received a Seterus, Inc. Transaction Confirmation # - via email that day ( which for some reason I ca n't seem to attach to this complaint but if needed can fax ) ... There is a 15 day grace period on this loan so a late charge is not applied until after the - of the month ( as... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 23, 2016 - I Have tried on multiple occasions for Seterus to get there records straight as I was transferred to Seterus on - - - it has been - months and the issue is still NOT Corrected my house payment is not what they have listed as I was granted a Loan modification 3 yrs ago with my previous mortgage company everytime I call they have done nothing with the 3 times I have faxed all the documentation from the court granted my approval and stating I owe no Discrepanies, as when I filed bankruptcy 5 yrs ago all of the back pay was repaid in our Bankruptcy plan as of today I should owe nothing... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 20, 2016 - I have had a loan with - - - for at least 10 years. No problems I sent in my mortgage on time all insurance and taxes were paid on time. They sold my loan to this new company Seterus. I NEVER received a welcome package. The only way I was advised my loan had been transfered was that my check for my mortgage was returned by - - - with a letter with this company - who is now my new lender. Well by the time my check was returned my mortgage was late. I called the number given me and a person reassured me that my loan " was n't in the computer yet '' and I would not be charged... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 18, 2016 - Seterus Inc. has taken over the servicing of our mortgage from - - -. This company is harassing us through a barrage of phone calls when they deem the payment late. We sometimes send the payment in the first week of the month and although there is no penalty they claim it is late and that I need to pay it by the - of the month. I never had this problem with - - -. We had until the - of the month before penalties were assessed. I have also been locked out of the of the website and to my amazement there is no direct # to call on the website. I tried one of their phone # ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - I have owned my home for 10 years. PMI was scheduled to be removed last year automatically when the original LTV reached 78 %. I applied for - assistance earlier the same year and qualified for a very small adjustment ( & lt ; $100.00 per month ) This apparently reset the timer on the PMI clock, but I was never made aware of this stipulation. ( My current PMI payment is $200.00 per month ) Basically I used - to save $100.00, yet continue paying $200.00 indefinitely. Seterus will not remove PMI or provide me with an automatic removal date. I have never missed a payment and make pl... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 16, 2016 - I completed a modification with Seterus that they can not produce record of. Collection calls and notices pertaining to the PRE-MODIFIED mortgage loan began to be received immediately after the modification was completed and the paperwork was successfully returned. Representatives struggled to find evidence of the modification. Most Seterus Representatives seem confused and unknowledgeable, and have instructed me to send more payments but can not say to which account my payments would be applied. They also tend to provide false information and appear untrained and unmonitored. A few representa... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 14, 2016 - I was recently sold from - - - to seterus. I was supposed to receive a welcome packet by - -, and have not received anything! I do n't want to be held in default for payments when I have no information or loan number to send it to!... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 13, 2016 - My mortgage lender, Seterus, Inc., sent a letter and coupon -/-/2016 stating that I had a projected escrow shortage of $8.00. I included the payment coupon and the additional $8.00 with my regular monthly payment in - 2016, for a total payment of $550.00. The company has received the payment and cashed the check, but have credited the entire amount to my escrow account and show that I have not made an - 2016 payment. I have been in telephone contact with Seterus, Inc iand spoken to - - ; - - acknowledges receipt of the funds, but states that they can not move my payme... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 13, 2016 - We have a loan # - originally from - - that has been serviced by Seterus, Inc ( Formerly - Lender ) that has never been late ( account was always in good standing ), but since - - they have misapplied payments to all principle instead of applying to the interest installments. We have had to call every month since to attempt to correct then, and they have not been able to do so. They adjust it after several calls a month, but for the latest month ( - - ) they have not been able to correct it and have been very incompetent about it. Leading us into a situation where we we... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 13, 2016 - My mortgage was sold to Seterus. I received the 15-day notice from Bank - -. In reading the notice it stated that my loan was being transferred -/-/-. It stated that I could make my - payment to Bank - if it were a timely payment. I have a 16 day grace period and I was well within it on - -, 2016 and TODAY. I went to transfer funds and discovered that - had removed my mortgage account information. Thus, i have been unable to make my - payment. To top that off, I have not received my notice from Seterus as of yet. I proactively called - to obtain Seterus ' info... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 10, 2016 - After being denied on a recent credit request, I discovered that our mortgage company, Seterus, had placed negative information on our - credit report even though it clearly states in the remarks section that the mortgage was included in a 2010 bankrupcy. Seterus reported $21000.00 past due of payment amounts of monthly $1100.00. My understanding is that when the mortgage has been discharged, it is illegal to place this information on our credit reports and this is adversely affecting my credit rating and ability to obtain credit. - and - display the correct information of $0.00... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 6, 2016 - My father passed away and left a house to my - siblings and myself. I have lived in the house since it was purchased 9 years ago, and make the mortgage payment. In -, 2015, - - -, the mortgage holder, sold the loan to Seterus. Since that time I have been trying to get information about the loan, but they will not talk to me about it. They say they must have the name of the Administrator or Executor of the estate. There is not one. My father died in -, without a will, and we completed a Small Summary Administration where the Judge divided the property among the - of us and ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 4, 2016 - On - I sent a letter requesting information about a loan payment increase due to an escrow shortage. But, I my pmts were misapplied as mortgage pmts and I dont have a shortage. I also asked about my pmt history report. The company said the have 60 business days to respond, but have not and I have applied for a HARP loan that can not move forward until I get these issues resolved. They keep telling me they escalated the issue, then at end of the 12 weeks, I get a letter stating they need more time. But, 60 business days equals 90 calendar days and I still have to pay the aditional fee for th... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 4, 2016 - Seterus has exercised vague and unbound fees which represent undocumented modification to the original contract while presenting complex and confusing billing that present past due amounts that include future due payments Exhibit " 1 '' is a bill from - -, 2016 shows a Payment due date '' of - - 2016. This bill is a clear miss-representation of my account. The past due amount at the time of the bill is B - C : - - - = - Furthermore, I have " E '' ( Suspense credit ) in the amount of $370.00 Thus the amount really owed is : B - C - E : - - - - = $280.00 Shown o... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - This is my second complaint about Seterus Inc . Approximately 4-5 years ago when my loan transferred over to Seterus they did not accept the accelerated mortgage payoff program which was I was enrolled in. My mortgage payment was deducted from my account two times per month rather than just once which helped pay down the interest faster. Seterus never sent me any written correspondence advising me they did not participate in this program and six months after they were so called " servicing '' my loan they sent me a late notice ( which was a first for me ). They explained over the phone my loan... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 29, 2016 - I changed insurance companies and sent in the reimbursed amounts from the previous company to Seterus so that the escrows would not be extremely short. Needless to say that amount sat in suspense for three months or more until after I had called - 5 times to get it straightened out. then seterus took the whole amount of the billable insurance on my policy and added it to - of my loans. Any - in their right mind would know that - house does n't have insurance in the amount of $4300.00. The mortgage on that property went up - $ and we had to pay it from reporting late on our cre... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 29, 2016 - I completed a 5yr Ch. - Bankruptcy in - -. During this time I had 3 different mortgage loan service providers. My current loan service provider, Seterus, took over the loan in -/-/-. The BK trustee notified me in - - that with my BK coming to an end I would be responsible for making my mortgage payment beginning with the - - payment. I began making the payments beginning - - as well as the subsequent -. and -. payments ( after double-checking with the trustee 's office on the exact amount due ). While the last BK payment was made in - - the ac... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 29, 2016 - Geeze, Seterus is really getting a jump on the complaints!!! Now I received notification they placed insurance on the home for 90 days for the sum of $1500.00 which is insane on so many levels. First, they state their 'records show that your hazard insurance has expired ' which plain and simple, their records are wrong and they should have received insurance information from - - - who received insurance information both in - and around a month ago and both are well documented with the cfpb. Second, insurance for the home costs around $1500.00 for the year, not 90 days so what k... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 27, 2016 - Original Servicer for my Mortgage was - - - who went bankrupt and sold my loan to - -, then sold to - ( - ), who stated during the time of the loan, there had been no payments for the past 389 days. In the mist of resolving the problem ( during my own investigation, retrieving documents from - - verified since all payments were sent by US Mail, because checks were not permitted while in Chapter -. - sold the loan once again to Seterus and added $25000.00 to the loan. Home purchased at $ - on - - -. While in Chapter -, since - fees were asses... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 26, 2016 - In - 2015 Seterus Inc. sold me an insurance policy that I did not need nor want nor did I request it my property is and as always been covered by a policy I buy the account does not nor never had a escrow account. Seterus established one and is now billing me for it even though I have submitted proof of insurance multiply times. I have been calling for months to just get a continued billing the following month. different people have said it was taken care of and when I request that person there is no one by that name working for them, Requested a hard copy of information and have never rece... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 26, 2016 - Our mortgage was with - until 2014, when we were informed that our loan had been sold to a different company, Seterus , Inc . This did not surprise me as our mortgage had been sold several times in the past. However, after an original " welcome packet '' from Seterus, we heard nothing from the new mortgage company. I was able to create an account and log in, and even view how much my monthly payment was and make a payment, but nothing more - no statements, bills, or other communications other than a - form every year. Furthermore, they have never reported any of our ( timely ) payments t... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 26, 2016 - We received a Loan with Seterus INC for the orginal value of $390000.00. We were paying PMI of $300.00. We refinanced through HARP because we wanted to get lower interest rate and shorter term ( 15 years ) and to be able to cancel the PMI sooner. No appraisal was done and we refinanced through Seterus Inc for the original loan value of $390000.00. I requested PMI to automatically terminate as of - -, since our LTV was below - %. They are now saying that because we refinanced through HARP, our PMI does not automatically cancel until - -. We never changed the loan agreement ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 25, 2016 - I filed a previous complaint against Seterus but after reading through a little more of the - correspondence they have sent in less than a week, Seterus needs to back up and back off. They are sending extraordinarily aggressive, demanding, and unprofessional correspondence especially considering they do not have the facts of this matter and even more especially considering that I have no clue who this company is. The 'backing up ' is they need to introduce themselves and present me with information and documentation on who they are and under what authority and authorization they are conta... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 25, 2016 - Incorrectly derogatory credit reporting. We have had to work through several issues with Seterus and the - County Tax Assessor which took several months but is now completed. During that time Seterus marked our account at delinquent which it was not. In the final settlement I paid the account in full on - -, - and was told at that time but the person in the customer service payment department that out account was current for -/-/-. On - -, - I spoke with - - in Seterus Consumer and Government Affairs Department, she agreed to correct the final issues with our ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 23, 2016 - I have just received notice that - - - no longer services my loan which leaves a tremendous amount of issues left open. Now my first experience is Seterus is 'demands ' and balances and terms that I simply do not, and have not agreed to. The balances are completely wrong due to 1 ) I have maintained insurance at all times and provided that information to - several times, most recently a few weeks ago via the CFPB so that past due balance and really all calculations since their mishandling of the situation are wrong ( payments not applied, interest not accounted for ... ). 2 ) - ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 23, 2016 - My complaint is with Seterus, Inc. For 3 to 4 years my mortgage account statement has had multiple errors ranging from misapplied payments to inaccurate interest, principal and escrow amounts. In the pass 5-6 months I have received 3 different mortgage payments. I have called Seterus and spoken to their representatives. They all say a review will be made on my account and yet I continue to receive erroneous statements. The mortgage payment is wrong, misapplied payments still exist and my monthly payment continues to rise every year even with a 3.9 % fixed interest rate. And every year Seterus ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 21, 2016 - Crummy SETERUS mortgage servicer non-responsive to my inquiry into the h.a.m.p. incentive payment of $5000.00 dollars. It has been over 5 weeks ( -/-/- ) since they made the claim that it would be processed and paid out in a few weeks. The representative - - in her letter stated that if I have any questions to contact her directly. Have yet to get any response from her have left - messages. This is the typical - this - company uses to delay and obscure their responsibility to address customer concerns. AS of -/-/- I have yet to receive the funds or followup reply in ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 21, 2016 - As of - -, 2016 Seterus, Inc took over my mortgage from -. Approximately the -/-/- I received a notice from Seterus stating that I do not have hazard insurance and that if I do n't get it myself they will set it up. I called the customer service number and told them about my insurance and updated my insurance information via their website as instructed. On - - I received a second and final notice of forced placed hazard insurance. Before I called, I sent in my insurance information via the website, mailed it and faxed it. Then I called and they said that since I had insuran... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 19, 2016 - I have been trying to re-fi my home. Seterus, Inc in my current mortgage company. I have requested several documents to be faxed or mailed to me. I gave - different fax numbers and I was told it was sent at least 4 times to each number. I finally gave them the number to the lender I was working with. It was received. This was on - -. I then found out on - -, 2016, that Seterus, Inc. paid - different homeowners policies. I am now trying to seek reimbursement from the Insurance company I cancelled with. I requested information from Seterus, Inc and I was told I would receive w... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 19, 2016 - The servicing of my primary mortgage was transferred to Seterus over a year ago. I was sent a notification of transfer but did not receive payment information until well after my payment was due. As soon as I received payment information ( including the new loan number ) I sent off payment. I was assessed a late fee even though it was not my fault for the delay in payment. This late fee is still on my account. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 19, 2016 - I have been calling Seterus regarding a letter a received advising I was entitled to a $5000.00 principal reduction in my current mortgage. Each time I have called about the status of the reduction, I am given a different answer. 1. I was told I was calling to soon about the reduction, to wait until -/-/- and follow up again. 2. I spoke to a representative who had no idea what I was talking about, but was able to reference the notations in the account from my previous call, she could not give me an update. 3. I spoke with another representative who advised me that I would have to wai... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 18, 2016 - When I went to do my taxes, noticed the interest reported for 2015 was substantially less than usual. Called Seterus to review my mortgage payments made in 2015, they claim I only made 6 payments but in fact, I made 9 payments. One rep advised me that the payments made during the Trial modification period does not count towards the escrow account which is ludicrous. I requested a breakdown of each mortgage payment I made and received a - page document which was difficult to decipher. I need a simple, - or - page breakdown of each payment I made and how much was applied to interest. Se... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 14, 2016 - My mortgage company claims to be missing a mortgage payment from - 2015 that was withdrawn from my account $1500.00 on - -, 2015, I also made a payment of $3100.00, on -/-/2015, although I was behind those - payments would have had me caught up on my mortgage. I called to place and investigation and no one ever got to back to me, I have been having problems with this mortgage servicer ever since my mortgage was sold from - - - ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 14, 2016 - I filed chapter - bankruptcy on -/-/14, the bankruptcy was discharged on -/-/2014. I included my - balance of approx. $34000.00 ; this balance was discharged. - sold the loan to Seterus. I have been making monthly payments to Seterus because I want to avoid a foreclosure. However, Seterus are charging me interest and will not provide me with a statement, nor will they provide me with receipt of my payments. My payments have increased from $300.00 to over $400.00. I have requested pay off statements and the balance keeps increasing. Since this loan was included and di... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 14, 2016 - MY HOME IS IN FORECLOSURE AND I AM IN THE TRIAL MAKING PAYMENTS I BEEN SAID OVER THE PHONE THAT THIS IS NOT ACTUAL INFORMATION BUT I STIL IN FORECLOSURE ( DUAL TRACK ) THE SERVICING COMPANY IS TAKING THE PAYMENTS ( 2 ) AND I DO NOT UNDERSTAND THEIR PROCEODURES BECAUSE THEY SAID WHAT I SEE IN THE INTERNET IS NOT REAL ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 12, 2016 - I have a mortgage with Seterus. They took it over from - and it is a - mortgage. I am being told that my first payment with - was used to implement the mortgage. Therefore I am behind - payment. When I asked for the statement showing where the money went, they cant or wont produce it. I have all the statements from - and the statements show a normal monthly payment. Seterus tells me to stop asking for this information. I have statements from Seterus that are absolutely inaccurate and ridiculous. I have told them show me where the statement, closing statement, loan origination st... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 9, 2016 - Lender never issued - Mortgage interest statement for mortgage interest pain in year 2013. As all interest was paid in full from the sale of my home, I should have received a - statement for tax year 2013 which accurately reflect total mortgage interest paid to Seterus Inc . ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 7, 2016 - Seterus Inc Loan No - After review of another issue I discovered that $16000.00 had been added to my account balance without my authorization. No explanation of the charges. I demand a full accounting of these dollars along with a detailed explanation. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 6, 2016 - Hello, My principal loan amount on my - 2016 statement from Seterus went up -. I have called and written the office for a explanation and the company can not provide any documentation of the increase of my principal balance. I was not given any written corpsependence regarding why. After calling multiple times and faxing for a answer im now being hung up on. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 6, 2016 - My mortgage servicer, Seterus, Inc has not been able to explain material mis-calculations on my pay-off statement. Most recently, it refused me access to my account information such us the form -. A representative of Seterus ( - ) refused to talk to me and asked me to communicate to my lawyer when there has always been an authorization on file for me to speak with the representatives directly. I asked for the manager ( - ) who - also refused. Seterus, Inc has had a long track record of making errors, for example, my loan modification process was delayed by more than six months beca... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 6, 2016 - I have made 4 Principal only payments in the last 12 months and everyone was misapplied, two were made by phone and two were mailed. This resulted in numerous phone calls and wasted time to get the charges reversed. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 5, 2016 - My mortgage servicer was transferred to Seterus from -. - transferred the loan with an error of an outstanding balance that was refunded to - from a tax authority. - corrected their mistake 4 months after the loan was transferred to Seterus. The balance was wired from - to Seterus. Seterus has misapplied payments and I supplied them with a transaction report and letter from - stating when they wired the funds to Seterus. They still have not correct their mistake and refuse to take my payments forcing the home in foreclosure. I have to call every week to dispute the action and... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 1, 2016 - My mortgage was owned by - - -. It was then, as customary, my mortgage is now being handled by Seterus, which in the past 2 years have been, by far the worse .... even worse than - - -. - -, 2015 I sent Seterus a check from - - to have return to - being that I decided to go with another Insurance Company. A year later, Seterus claims I owe that money and they had never received the funds.Of course they increased my ESCROW so I had to do their job, contact -, have them re-issue the check, send it to Seterus via Register Return Receipt, once I confirmed the ch... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 31, 2016 - Filed Complaint number : - on - against - mortgage company. Got response via CFPB on -/-/- - PM from mortgage holder - and via my investigate learned mortgage - Estate of - - - was sold to Seterus, Inc., - - -, - -, MI -. Nothing I saw from CFPB within their portion of response mentioned any deadline to respond ( can supply response copy if requested ). When I called I was chastised for not seeing that a deadline was given to respond and told complaint was closed and had to file another complaint. I am doing so. - - - - was h... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 30, 2016 - My mortgage was sold in - by - Mortgage to - - - - - - CT -. Notice from - arrived 2 days late. Informed NOTHING would change. Called Seterus to make payment and was Instructed to wait until the - to contact them. 2 days later received letter from Seterus saying I was late with mortgage payment. Made payment and 2 days later received large package of information on foreclosure citing that was behind in payment. I called Seterus ' " customer service '' concerned I have a history of a late payment with this company and wanted to know why. I was hung up on. I hav... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 30, 2016 - - took over our mortgage in 2013, upon doing so from - - they started telling us we owed monies, and we were not behind at that time we knew we were not. They threathened us with forclosuer on our home. We paid them x amount of dollars to make our loan current, - had our mtg. for about 1 1/2 to 2 years. We were ordered to pay different amounts through out the term of them having our mtg, They put money that we sent them into a suspense payment account, as far as we know those monies were never put towards the payment of our loan not was the money refunded back to us. They said we h... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 28, 2016 - I had an overpayment of property taxes last year. The city refunded over $600.00 to my mortgage company for the over payment. That money should have been sent to me within 30 days. It has never been refunded. They 've told me several times that it would be and that " a check request has been submitted ''. I started talking to them in regard to this situation in -/-/-. They are holding my money illegally. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 26, 2016 - We fell behind on our mortgage payments but caught them up. After which we paid our - mortgage payment on - -. Instead of crediting the mortgage payment the company held the mortgage payment in suspense. When I called to find out why, the representative stated that my mortgage was 60 days late and asked if I was calling to correct the issue. I told him that he was incorrect and explained the reason for my call. He refused to discuss the - payment. He stated that instead he needed to verify my ability to make mortgage payments moving forward. I explained again that my mortgage was n... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 26, 2016 - My complaint mirrors the other - complaints registered on this website. My loan was sold to Seterus, Inc. to service -/-/2015.- -. Seterus changed my 30 years fix rate and is trying to charge me a higher monthly payment even though my account is up to date and I have paid over the right amount for 8 years. Now Seterus has damage my credit history as placing me as a delinquent payment and Seterus is initiating a foreclosure in my property. I need help I do n't know what to do, I ca n't understand how come after all the fraud the banks and mortgage companies did which cost the econom... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 21, 2016 - I am on a pre loan modification plan requiring me to make payments by the beginning of each month beginning -/-/-. I made the payments beginning -/-/- on time but the mortgage servicing company says I am a month late and they turned down my request for a loan modification. I sent them documentation of the payments cashed by them before the due dates. They have done nothing to correct the problem, reverse late fees, and restore my loan modification request. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 19, 2016 - Yesterday I received my monthly mortgage statement from Seterus and the amount due had doubled. Last month the amount due was $400.00 and for -/-/- the amount due is $990.00. No explanation for the increase was included and the account is current. To my knowledge I have never paid a late fee and have paid down the principal with almost every payment. This is a variable loan. No prior letter was sent that the rate adjusted from - % to - %. In the past I got a letter explaining why the rate changed and even if it did not change they sent a letter confirming the interest rate. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 18, 2016 - between the months of - - and - -, my mortgage principle balance has gone up - ... why? every month I see " other charges '' of anywhere between $ - $800.00 but never an explanation as to what these " other charges '' are. I 've also asked for a copy of the initial documents I signed detailing all the charges and particulars of my loan. I 'm told Seterus does not have them so oh well ... no documents for me and no way to know if what they are charging is within the detailed loan specifications or not. How can they just create charges with no type of explanation at all. Most... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 17, 2016 - Numerous time since - - Seterus has put my mortage account into a false active bankruptcy status. - - Seterus submitted a false report to the credit agencies that my account is in active bankruptcy and in default. Since - - numerous times contacting Seterus and currently - -. Seterus has stated in writing that all issues have been resolved and corrected. Seterus has stated numerous times since - - that my credit report has been corrected and reflects current activity. All - credit agencies, -, -, and - have not been updated since - -. - still ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 17, 2016 - I pay my mortgage to bank Seterus every however they failed to make a payment in - 2013 city hall called me threatening to take me to court. I tried to call Seterus to resolve the issue and I encounter one incompetent representative after another and many of them hang up the phone. I tried for a week now and have n't made any progress to resolve this very urgent issue it seems like no one know there job. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 16, 2016 - My Mortgage was sold to a servicer. I have called several time to find out where to make my next payment. - - - will not give me the address or a phone number to reach out to the new compmeany. I only have one week left to make my next payment on time. I have looked the new company up on line and found a phone number, but when you call it, and go through all of the prompts, there phone hangs up on you. I was one month ahead, now I may be late and or one month behind. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 16, 2016 - After resolving case # -, Seterus has started sending statements that do not reflect the current balance, but a future balance, which include late fees if not paid by a date that is more than - ahead. I have lost confidence in this loan servicing company and do not feel I should have to refinance to get away for them. I am requesting your assistance is getting away from this loan servicer due to their failure to provide fair and courteous service to someone who has an excellent payment history. This company is a collection agency and is acting as if our account is in collections. We shou... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 13, 2016 - - -, - I received a letter giving me a trial modification with Seterus. The trial went from - -, - to - -, -. I paid all the trial payments on time and did n't receive a modification. I have n't received anything in writing to inform me of the status of my loan. After the - - was made I called asking about converting the trial modification over to a permanent modification I was told it was n't completed. I was verbal directed to continue paying the modification amount until I heard from Seterus. I am on emergency mortgage assistance program under CT Housing F... |