Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Arizona

Incorrectly derogatory credit reporting. We have had to work through several issues with Seterus and the - County Tax Assessor which took several months but is now completed. During that time Seterus marked our account at delinquent which it was not. In the final settlement I paid the account in full on - -, - and was told at that time but the person in the customer service payment department that out account was current for -/-/-. On - -, - I spoke with - - in Seterus Consumer and Government Affairs Department, she agreed to correct the final issues with our account, refund the overpayment of escrow and suppress the derogatory credit for - - and - -. At that time she re-iterated that our - - payment was current and - - would be reported as on time.


I also called Seterus Customer Service on -/-/- and they verified that our account was paid on time for - -. Yet they still reported our account as 30 days delinquent. We want to have the credit reporting for - - corrected immediately and the derogatory credit for - - to be properly reported as on time/current or for it to be suppressed. We would like this to be addressed immediately as it is affecting both our credit ratings. - - - - Loan # -