Seterus, Inc. Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Seterus, Inc. Mortgage department,

Other mortgage Loan servicing, payments, escrow account Montana

In - 2015 Seterus Inc. sold me an insurance policy that I did not need nor want nor did I request it my property is and as always been covered by a policy I buy the account does not nor never had a escrow account. Seterus established one and is now billing me for it even though I have submitted proof of insurance multiply times. I have been calling for months to just get a continued billing the following month. different people have said it was taken care of and when I request that person there is no one by that name working for them, Requested a hard copy of information and have never receive it

Seterus, Inc. customer in Montana
Apr 26, 2016

* Source: CFPB Complaint Database

Seterus, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Seterus, Inc.Complaint HistoryComplaints2/20163/20164/20165/20166/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Seterus, Inc.Loan servicing, payments, escrow account94.9%5.1%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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