Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Michigan

My mortgage lender, Seterus, Inc., sent a letter and coupon -/-/2016 stating that I had a projected escrow shortage of $8.00. I included the payment coupon and the additional $8.00 with my regular monthly payment in - 2016, for a total payment of $550.00. The company has received the payment and cashed the check, but have credited the entire amount to my escrow account and show that I have not made an - 2016 payment. I have been in telephone contact with Seterus, Inc iand spoken to - - ; - - acknowledges receipt of the funds, but states that they can not move my payment from my escrow account without written communication from me, which is only accepted by U.S. Mail. There is no way to send this request electronically. The result is that I will have late fees, that should not be charged to me as my payment was in their hands long before it was due. I am sending the letter but find that Seterus, Inc. business practices are predatory.