Conventional fixed mortgage Loan servicing, payments, escrow account
Seterus, Inc. Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Illinois
After being denied on a recent credit request, I discovered that our mortgage company, Seterus, had placed negative information on our - credit report even though it clearly states in the remarks section that the mortgage was included in a 2010 bankrupcy. Seterus reported $21000.00 past due of payment amounts of monthly $1100.00. My understanding is that when the mortgage has been discharged, it is illegal to place this information on our credit reports and this is adversely affecting my credit rating and ability to obtain credit. - and - display the correct information of $0.00 balance and $0.00 payments due so evidently Seterus chose to report the incorrect information to -. We are still in the house while we work on turning the deed over to Seterus but is immaterial to Seterus taking the action they did on our credit report. We already took the damage to our credit with the bankrupcy, they should not be dinging our credit for a debt no longer valid because it was dismissed. Any help to have the negative information removed off our - report would be greatly appreciated. Thank you.
Seterus, Inc. customer in Illinois
May 10, 2016
* Source: CFPB Complaint Database
Seterus, Inc. response to complaint:
Closed with explanation
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