Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New Jersey

I have been calling Seterus regarding a letter a received advising I was entitled to a $5000.00 principal reduction in my current mortgage. Each time I have called about the status of the reduction, I am given a different answer. 1. I was told I was calling to soon about the reduction, to wait until -/-/- and follow up again. 2. I spoke to a representative who had no idea what I was talking about, but was able to reference the notations in the account from my previous call, she could not give me an update. 3. I spoke with another representative who advised me that I would have to wait another 6 years before the reduction would be applied, but after she read the letter that was issued to me she then advised me that she would submit a request to find out where the


4. One week later I spoke to yet another representative who advised that there was no response to the previous request for an update and that she would submit another request. 5. I called the next day to request a supervisor. It was at this point that I was told that the government had to release the funds and that was why it was n't applied and that I would just have to wait for it to be applied. I was also told that I was not the only customer calling in regards to this issue. I insisted that I speak with a supervisor, but was instead transferred to a Subject Matter Expert who then advised me that I could not have a single point of contact to follow up with. She also advised that there was only one person who can respond to the requests that were sent for an update on the status of my principal reduction. I do n't know why Seterus can not provide and update but I think that I have waited long enough. I would like some answers sooner rather than later.