Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account District of Columbia

My mortgage was sold to Seterus. I received the 15-day notice from Bank - -. In reading the notice it stated that my loan was being transferred -/-/-. It stated that I could make my - payment to Bank - if it were a timely payment. I have a 16 day grace period and I was well within it on - -, 2016 and TODAY. I went to transfer funds and discovered that - had removed my mortgage account information. Thus, i have been unable to make my - payment. To top that off, I have not received my notice from Seterus as of yet. I proactively called - to obtain Seterus ' information. They gave me the payment address of -. - -, - -, CA -. However, when I went to Seterus ' website, I was given a different address. Thus, I am unsure where to mail the payment. Additionally, - do not accept -.


On of their messages says to go on line to register to make a payment. I went online to register and make a payment. Their website states that you need your Seterus Loan number to register. Unfortunately, I do not have it because i never received their notice. I was planning to - them the payment today - -, 2016. However, I do not have an account number to put on the check. I looked at their other payment options and their fees are very high. All I want to do is pay my mortgage in a timely manner. I did a - search on this Company and I am concerned. There are so many negative statements about them and the way they do business. Do I have any recourse? My loan with - - - was current as of last month. I am currently injured and unable to put weight on foot. Thus, I am unable to do a lot of running around and handling stressful situations. I have the ability to pay my mortgage, I do not want it to fall in arrears. Please provide guidance on navigating this maze, that I would like to avoid. Is there anyway to go back to -? If not how do I get Seterus on the phone to obtain my account information? Additionally, please provide me the applicable authorities for this situation. Thank you,