Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

When I went to do my taxes, noticed the interest reported for 2015 was substantially less than usual. Called Seterus to review my mortgage payments made in 2015, they claim I only made 6 payments but in fact, I made 9 payments. One rep advised me that the payments made during the Trial modification period does not count towards the escrow account which is ludicrous. I requested a breakdown of each mortgage payment I made and received a - page document which was difficult to decipher. I need a simple, - or - page breakdown of each payment I made and how much was applied to interest. Seterus says I paid only $6400.00 ( approximately in interest in 2015 ) but I made - payments each payment was about - dollars, some more some less. I have attached a copy of the payments debited from my account at - - - although - payment is not visible. I made monthly payments beginning in - of 2015 when the trial modification began through the end of year, - 2015. I filed a complaint against Seterus last -/-/- regarding the change in payment amount from $1700.00 to $1900.00 or so, the complaint


sent a few weeks after the loan modification was over which was back at the end of - 2015. I had to call every week asking were the documents were and finally got the documents in -/-/-. I signed, notarized them promptly and returned them asap. This organization is so unscrupulous and no one is paying attention. Anyway, here are my payments and the confirmation numbers I have, although I do not have all confirmation numbers, the attached document clearly shows my bank account at - debited for the mortgage payments 9 times which would mean I paid more than - ( approximately ) dollars in interest in 2015. The amount of - implies I only made six payments which is what Seterus says I made. I believe the discrepancy lies in that Seterus did n't apply interest to my account during the three month trial modification period and if that is the case, where did that money go? In -/-/-, they raised my mortgage which triggered my complaint to you and they lowered the payment but their reason for doing that was the escrow account was short, perhaps it would not have been short had they applied the interest from the trial period to the escrow account. I had to apply for an extension to file my taxes because the document I asked for, which was a simple breakdown of each payment came in the form of a - page document. In summary, in order to file my taxes I need accurate interest paid data from Seterus and need them to show I made 10 payments beginning in - of 2015 and ending in - of 2015. Here are the confirmation numbers, dollar amount of payment and date for several of them, not all. -/-/-, confirmation # -, $1700.00, -/-/-, confirmation # - $1700.00, - confirmation # -, $1700.00, -/-/- confirmation # -, $1900.00, - confirmation # - $1700.00 and -/-/- confirmation # -, $1900.00. Loan number is -. I realize you must give Seterus a specific amount of time but I would appreciate if this could be expedited so that I may complete my 2015 taxes asap. Thank you in advance, - - -