Seterus Complaint

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

Filed Complaint number : - on - against - mortgage company. Got response via CFPB on -/-/- - PM from mortgage holder - and via my investigate learned mortgage - Estate of - - - was sold to Seterus, Inc., - - -, - -, MI -. Nothing I saw from CFPB within their portion of response mentioned any deadline to respond ( can supply response copy if requested ). When I called I was chastised for not seeing that a deadline was given to respond and told complaint was closed and had to file another complaint. I am doing so. - - - - was holding the mortgage for - - - - -, Fl -. That unit has been in default of condominium fees for over 3 years. In - - - filed a motion for default against the defendant unit owner. However, the default had not been entered.

- - - - -, MI - - and now Seterus are protected under safe harbor. The other - retired senior citizen unit owners in - - have no protection or rights and are having to make up the difference for this defaulting mortgage holder every month of every year this goes on. If Seterus forecloses and we can set a viable owner in the unit, this nightmare stops for all unit owners. Again we are asking the Consumer Financial Protection Bureau to assist us in attempting to move Seterus forward with foreclosing on this unit and selling it so that indeed we can start receiving condo fee 's again. Other units have sold for well over the $66000.00 that we believe is the mortgage amount so there is no excuse for this to continue. Seterus, like -, is dragging its feet on its responsibility for this unit and is causing continuation of unnecessary and undue financial penalty to - other senior citizen unit owners within this - condominium association. This is a horrendous situation where mortgages just keep getting sold off and are protected when the remaining unit owners are not. This should not be allowed to continue. Help us please. Respectfully submitted - - - of - - - - -.