Seterus, Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

My Mortgage was sold to a servicer. I have called several time to find out where to make my next payment. - - - will not give me the address or a phone number to reach out to the new compmeany. I only have one week left to make my next payment on time. I have looked the new company up on line and found a phone number, but when you call it, and go through all of the prompts, there phone hangs up on you. I was one month ahead, now I may be late and or one month behind.

Seterus, Inc. customer in New York
Mar 16, 2016

* Source: CFPB Complaint Database

Seterus, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Seterus, Inc.Complaint HistoryComplaints2/20163/20164/20165/20166/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Seterus, Inc.Loan servicing, payments, escrow account94.9%5.1%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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