Seterus, Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

We received a Loan with Seterus INC for the orginal value of $390000.00. We were paying PMI of $300.00. We refinanced through HARP because we wanted to get lower interest rate and shorter term ( 15 years ) and to be able to cancel the PMI sooner. No appraisal was done and we refinanced through Seterus Inc for the original loan value of $390000.00. I requested PMI to automatically terminate as of - -, since our LTV was below - %. They are now saying that because we refinanced through HARP, our PMI does not automatically cancel until - -. We never changed the loan agreement based on the Original Loan value of $390000.00. Now, Seterus Inc is asking us to buy an appraisal for $350.00 to assess the current value of our home. This is fraudulent.

Seterus, Inc. customer in Maryland
Apr 26, 2016

* Source: CFPB Complaint Database

Seterus, Inc. response to complaint:
Closed with explanation

Consumer disputes how Seterus, Inc. handled their complaint

Created with Highcharts 4.2.3Seterus, Inc.Complaint HistoryComplaints2/20163/20164/20165/20166/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Seterus, Inc.Loan servicing, payments, escrow account94.9%5.1%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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