Seterus, Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

Completed a loan modification with - - in -. As part of the process - started foreclosure proceedings, however completed loan modification instead. No fees for foreclosure were charged to me because - chose to complete modification. In - - sold my loan to Seterus Inc. Seterus has been demanding that I pay a significant amount in fees and penalties. After multiple requests from me Seterus finally sent me a breakdown of these fees, showing that they are related to foreclosure procedures by -. Since - completed my loan modification, these fees can not be charged to me as - did not charge me. Documents available on request.

Seterus, Inc. customer in Arizona
Jun 02, 2016

* Source: CFPB Complaint Database

Seterus, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Seterus, Inc.Complaint HistoryComplaints2/20163/20164/20165/20166/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Seterus, Inc.Loan servicing, payments, escrow account94.9%5.1%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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