Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

Seterus Inc. has taken over the servicing of our mortgage from - - -. This company is harassing us through a barrage of phone calls when they deem the payment late. We sometimes send the payment in the first week of the month and although there is no penalty they claim it is late and that I need to pay it by the - of the month. I never had this problem with - - -. We had until the - of the month before penalties were assessed. I have also been locked out of the of the website and to my amazement there is no direct # to call on the website. I tried one of their phone # s used to harass their customers and was redirected to the website. This is basically a company that has ear-marked customers and is out to get those - - - customers that may have gotten in trouble with payments. The worst service and the worst treatment of customers I have ever encountered by a bank.