Seterus, Inc. Mortgage Complaint

Seterus, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

My father passed away and left a house to my - siblings and myself. I have lived in the house since it was purchased 9 years ago, and make the mortgage payment. In -, 2015, - - -, the mortgage holder, sold the loan to Seterus. Since that time I have been trying to get information about the loan, but they will not talk to me about it. They say they must have the name of the Administrator or Executor of the estate. There is not one. My father died in -, without a will, and we completed a Small Summary Administration where the Judge divided the property among the - of us and it was complete. The judge said she had no jurisdiction over the house because it was in -. After several conversations with Seterus since they took over the note in -, 2015, I have done and sent everything they have asked for. I have sent the Summary Administration from - and the Affidavit of Heirship from -, along with my father 's death certificate, as requested from Seterus. During the last two conversations with Seterus, I was told first that the legal documents were not sufficient


she has had repeated brain surgeries since - of last year and is not involved in the house matter. The only way that Seterus could have my sister 's name is someone picking a name off of one of the legal documents - her name happens to be listed first. I retained an attorney this week, she called, and they wo n't speak to her either. I have paid what I believed to be the mortgage payment every month, but I am not sure what the amount is, due to several pieces of mail from Seterus with differing amounts due. At the end of the last conversation with Seterus, I asked the young lady what I should do since they would not tell me anything about the loan. She said to just keep paying the mortgage. I asked how, since I was unsure of the monthly amount due ( the change in amount came when they set up an escrow account ). She told me that, though she should n't be telling me, the amount I had paid 4 days before, $1000.00, was the correct amount. Several days later I received a statement that the payment was $1200.00 per month. The next day I received mail stating that the mortgage was behing one month, and that if they did n't receive $1700.00 by - -, they were going to begin foreclosure proceedings. Two days later I received a statement saying that $1900.00 was owed. I have done everything they have asked. With the exception of - people, they have been extremely rude and unyielding. When I asked for someone in their legal department, they said they could n't help me. I am at my wits end. I have made payments every month, calculated by what the original amount was, plus the yearly property taxes divided by -. Please help. I do n't want to lose my home, but I can not seem to get through to these people. Thank you in advance.