Review and analysis of over 2,118 complaints against Citibank
Citibank consumers have reported over 2,118 official complaints related to Loan servicing, payments, escrow account. Out of the 2,118 consumer complaints against Citibank, 24% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 5% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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Citibank Mortgage loan servicing, payments, escrow account April 12, 2017 - - S.S. # - / CONTACT NUMBER - email - ADDRES - NJ - RE : CITIMORTGAGE INC ACCOUNT # - Complaint against CitiMortgage Inc. CitiMortgage Inc. refuses to report the statu status of the account correctly to - , reporting account # - as derogatory and late 120 past due. The account status should be reported as paid and closed as evident by tax forms - and - and my -/-/- tax return in witch I was required to pay capital gain taxes for the property list as - NJ. -.This is my primary residence since -/-/-.CitiMortgage Inc. also refuses to identify to m... |
Citibank Mortgage loan servicing, payments, escrow account April 5, 2017 - RE : Loan Transfer from CitiMortgage to - There is a discrepancy in the current principal amount. Citimortgage shows the current principal amount as $89000.00 and - shows the current principal amount as $89000.00. The difference is $310.00. Please have Citimortgage show me the calculation, and explain the reason that the principal amount has increased during the transfer to -.... |
Citibank Mortgage loan servicing, payments, escrow account April 2, 2017 - I am writing to you in hopes that you all take drastic action against Citi Mortgage in regards to the continued illegal Mortgage Activities. I have uncovered the continued massive fraud utilizing Mortgage Assignments. They may have been released from the -/-/- Consent order but the Fraud continues. Attached are my findings : Citi mortgage Notaries are illegally notarizing Mortgage Assignments. Not only are they fraudulently and illegally utilizing their own signature and state notary seal, but they are forging and illegally signing Assignments that should be signed by representatives ( V... |
Citibank Mortgage loan servicing, payments, escrow account March 31, 2017 - My complaint is w Citi-mortgage, they are reporting me as a derog, on all - of my credit reports. ( -, -, - ). I filed a Chapter -, and was discharged -/-/2011. They are reporting a credit history, Acct # ending in -. I am trying to buy another home and this reporting is not allowing my fresh start. I have paid the price for my bankruptcy. This needs to be deleted as its not reporting correctly. They also sold my loan. I have no contract w them. I have already been denied credit, this is now slander with damages. I have already suffered damages from them.They can not report... |
Citibank Mortgage loan servicing, payments, escrow account March 28, 2017 - I am providing information of concerns related to the actions of my lender in creating an escrow account that has created a very stressful financial burden. I could n't understand why CitiMortgage did this because we had been paying our taxes. They told me a notice regarding this was forwarded which I told I had not recalled seeing. I informed that I open every piece of mail received from their office and shared I found it interesting that they had not sent this notice " certified '' and " regular '' mail, which is something Citi often do. In this case that did not happen. But because the bank... |
Citibank Mortgage loan servicing, payments, escrow account March 26, 2017 - In -/-/2005 I opened a second mortgage with CitiMortgage. The monthly payment was - for a 20 year term. The interest is 7.89 %, which I considered high but figured I could refinance to a lower rate once the home renovations were completed. As the years advanced, I ran right into the housing crisis and the housing values dropped in my neighborhood. As I paid down the second mortgage I on numerous occasions attempted to do a refinance with citmortgage and other institutions. I kept running into the issue that in order to do a cash out refinance to pay off the second, I could not borrow more... |
Citibank Mortgage loan servicing, payments, escrow account March 22, 2017 - Hello! Having an issue with mortgage lender, been treated unfairly with my loan amortization. Loan have been active for about 13 years or so in good standing. The type of loan I have is a fixed rate bi-weekly Conventional, periodically I 've made additional principal payment to reduce loan balance. Last year the loan crossed over to where more principal is paid than interest out of my bi-weekly payments. My last payment ( -/-/- ) was not so, They took out more interest $170.00 vs $140.00 going to principal, last correct payment ( -/-/- ) was $160.00 going to principal and $15... |
Citibank Mortgage loan servicing, payments, escrow account March 20, 2017 - I had Citimortgage purchase my mortgage from my original mortgage company in -/-/- I started paying and everything was going good in -/-/- I lost my job do to my - I still managed to make my payments even after they refused to help me, in -/-/- my mother had - by -/-/- I tried to again get them to help and they again refused, in -/-/- my mother who - was diagnosed with - and I was trying to cope and take - again Citimortgage refused to help at one point in -/-/- my grandpa died and they not only refused to help me all those times they harassed my te... |
Citibank Mortgage loan servicing, payments, escrow account March 5, 2017 - Yes, I was divorced about 10 years ago and was forced to file bankruptcy. So due to this my citimortgage makes it incredibly difficult for me to make a payment. So while I want to stay in the house they refuse to autopay from my bank account. I call and they - up take it from my savings which I am not sure how they even got that number, and then they proceed to use my mortgage payment and charge me extremely high flood insurance with no notice or bill. This then puts me behind in my payment. So I call try to pay them and they do not take my money. They now want foreclosure so I went to busi... |
Citibank Mortgage loan servicing, payments, escrow account March 3, 2017 - The mortgage company irresponsibillty put - rates on my credit report. The credit bureau received all the information needed to remove this information from my report. I never was late. This has been a consistent problem... |
Citibank Mortgage loan servicing, payments, escrow account March 1, 2017 - I contacted Citimortgage to attempt to remove PMI from my mortgage loan. The conditions under which they would remove the PMI ( - % - with a new appraisal ) were different from the paperwork I signed at my closing ( - % - with new appraisal ). My original loan was with a different company, but they sold it to Citimortgage. I paid Citimortgage for an appraisal as the identical unit next to mine appraised a few months prior well below - %, but it came back at - % -. I asked for a review of the appraisal as one of the homes they used was in horrible shape and on a busy street... |
Citibank Mortgage loan servicing, payments, escrow account February 17, 2017 - I have just completed paying off a mortgage with CitiBank, I had automatic withdrawal for my payments with the last payment due -/-/- and I owed a final, partial payment of $430.00. Instead, they withdrew the full $980.00 minimum payment as well as the $50.00 extra I had been paying monthly. I called them the -/-/- and they claimed the refund was in the works. I called again -/-/- and was told that that direct deposit to my - - checking account was not possible but they would expedite the check and it be created by -/-/-. I was also told that it was routine for ... |
Citibank Mortgage loan servicing, payments, escrow account February 15, 2017 - I reviewed your latest statement to CFPB ( case no. - on - -, -. ) I recalculated the figures using your statements on - -, - and may have misunderstood my previous calculations ; however, I still determined CitiBank overcharged me $6.00 and unfairly charged $15.00 for a payoff by wire fee after escrow closed, which they can not do. If you will, please review the $21.00 of overcharges described above. I believe that is extent of the overcharges now by CitiBank which should be refunded back to me.... |
Citibank Mortgage loan servicing, payments, escrow account February 15, 2017 - My complaint is with CitiMortgage. I did a refinance in -/-/2016 and taxes were set up to be escrowed. At closing there were more than enough funds to pay the -/-/2016 property tax. Face value was -. I received the property tax statement in -/-/- and called to verify with CitiMortgage that it would be paid. I was told yes. In -/-/- our county passed a - tax for the schools. It was a one time thing and an additional - tax. Soon after, I was issued an escrow refund check for -. I called CitiMortgage to verify this was disbursed correctly. They assured me again that this... |
Citibank Mortgage loan servicing, payments, escrow account February 14, 2017 - We forclosed on our home 6 years ago. Have made our payments on time, never missed a payment. Now 6 years later citimortgage send us a letter stating they need hazard insurance. Made multiple phone call to try and tell them we do not want to pay for insurance on a house we do n't live in. Every time we call we are told they will investigate. Well as of today Citibank purchased insurance that they are now adding to my account. By the way they said my previous insurance expired -/-/2016 which is not possible. Would love anyone at Citibank to look into this I mean look cause obviously the inves... |
Citibank Mortgage loan servicing, payments, escrow account February 7, 2017 - My mortgage lender CitiMortgage is refusing to allow me online access to my mortgage account.... |
Citibank Mortgage loan servicing, payments, escrow account February 6, 2017 - In reference to Case number : - closed without an answer. Citi sent us a letter denying the request to re-issue the check by stating they did not purchase - and advises us to call -. The problem with this is that all of - 's toll-free numbers are owned by Citi and ring Citi 's mortgage units. This clearly shows that Citi purchased -.... |
Citibank Mortgage loan servicing, payments, escrow account February 3, 2017 - This complaint is to blow a little steam and open the CFPB 's eyes to CitiMortgage and their CB reporting. And perhaps CitiMortgage will take a deeper dive into their own CB reporting - perhaps look through the -? For some reason, CitiMortgage has been sending the Consumer Reporting Agencies a -, which has been removing the tradeline from the scoring algorithm calculated by -. I 've NEVER once submitted a Direct Dispute, so no Compliance Condition Code should be on the loan. Compliance Condition Codes are only supposed to be used when a customer submits a Direct. Even if your practi... |
Citibank Mortgage loan servicing, payments, escrow account January 19, 2017 - We have been trying to get our loan modified since the beginning of -. We have had to send in multiple applications because Citibank closed our original one before it was completed. On - -, 2017 we were told our application was under review. They have since been requesting information we have already provided them. They have not returned emails or been available for scheduled phone appointments. I finally talked to a supervisor today who was incredibly unhelpful and would not advise me on what they needed as far as a profit and loss statement on letter head. She said I would need to t... |
Citibank Mortgage loan servicing, payments, escrow account January 2, 2017 - Citi Mortgage is not reporting payments to credit bureaus. And I have spoken with them on several occasions in an attempt to remedy this issue... |
Citibank Mortgage loan servicing, payments, escrow account December 22, 2016 - We are unable to cash an escrow check ( $580.00 ) received on -/-/-. We had lost the check but recently found it. Believing that Citi would have deposited the money with the Massachusetts unclaimed property agency, we called but found that Citi had not done so. On -/-/-, we called Citi and their agent instructed us to fax a letter and supporting documentation to their Research Service Department. Not having received a response or acknowledgement, we got in touch with Citi again and the representative instructed us to send the request by mail instead. This was sent by certified ma... |
Citibank Mortgage loan servicing, payments, escrow account December 19, 2016 - Citi mortage.lender I am a - % - veteran. In - we - no property tax. My lender took out of my payment put tax money in escrow every month for a few years. At the end of each year they paid the tax collector. Drawing intrest off the money. I contacted my tax collector they went back a few years and sent a check to Citi mortage for the taxes paid in error. I am in a repayment program with citi mortage during this period. Now citi mortage tells me they are going to hold the check from the tax assessor. Until the last repayment is made. Again collecting intrest. This seems to be creati... |
Citibank Mortgage loan servicing, payments, escrow account December 19, 2016 - On -/-/-, I went to a local CitiBank office located at - - - -, -, IL - to move forward with PMI removal. The banker stated he was not aware of how to get this completed but would put me on the phone with a mortgage specialist. I was led into one of the offices at CitiBank and he put me in contact with a mortgage specialist via phone to CitiMortgage, who informed me that he would have someone get in contact with me who would be able to assist me with this request. For a month, I had not heard from anyone from CitiMortgage. This is not the kind of customer service I have ... |
Citibank Mortgage loan servicing, payments, escrow account December 5, 2016 - This is a follow up on my case number -. I would like to submit the attached documents showing my scheduled court date on - -, -. - has responded that they dropped the foreclosure case against more than a year I believe in - -. As you can see on the attached, there 's a scheduled hearing with the referee on - -, -. I called and spoke to - -, Fiduciary # - at - - - - -, telephone # - a couple of weeks ago and she told me that she was not aware that she was listed as a referee on my case. - - claimed that she does n't know why her na... |
Citibank Mortgage loan servicing, payments, escrow account December 2, 2016 - I am refinancing my mortgage and the current servicer ( Citi Mortgage ) is charging me $75.00 for the payoff statement. I think this is wrong and above the limit allowed. Can you please look into this malpractice? Thanks... |
Citibank Mortgage loan servicing, payments, escrow account December 1, 2016 - During the -, - flood in - -, Louisiana, our home took on - feet of water. We had to tear it out to the ceiling, clean it up, dry it out, and spray for mold. We filed a insurance claim on the day of the flood. The adjuster came out, did an inspection and sent in a request for a $15000.00 advance witch had to go to the mortgage company to be endorsed and they returned it to us. After the adjuster finally gave us a decent payout we received our settlement check in mid -. We signed it and sent it to CitiMortgage claims department. I contacted them a few days later to ask when ... |
Citibank Mortgage loan servicing, payments, escrow account November 29, 2016 - What have a house with a loan from Citimortgage. We refinanced this loan with Citi three years ago and now have a principal balance of $130000.00. During the time of obtaining the loan, Citimortage obtained a very, very low appraisal on the house so after three years we had the house appraised recently at $180000.00. With this new appraisal we went back to Citimortage to request PMI removal. Citimortgage sent us a document stating we had to mail them back an official document and pay $300.00 for an appraisal ... nothing else. The appraisal came back recently at $170000.00 and based upo... |
Citibank Mortgage loan servicing, payments, escrow account November 29, 2016 - In - of 2016 I recieved " true & certified '' copies of alleged mortgage documents from CitiMortgage via a Qualified Written Request ( QWR ). Upon reviewing the documents CitiMortgage ( acct # - ) sent me the signature on the promissory note is not my signature and I did not sign the promissory note. This is forgery and fraud. Not soon after making complaints to various agencies I get a notice of the alleged loan being transferred once again to - account number - I received notification in the mail from Citimortgage an ACT - NOTICE. This notice was addressed to me and my ADULT ... |
Citibank Mortgage loan servicing, payments, escrow account November 27, 2016 - I did ask my lender ( Citimortgage , Inc. phone - ) multiple request to waive the escrow account and the company denial my request for the reason they said is loan-to-value ( LTV ) ratio too low, now at current value of 84.36 % .but this value it was calculated in - when they original appraised value of the property of $ -.I recently appraised the property using a private appraiser and the property value is more higher but CitiMortgage do n't want to accept it, and then I request the company to do their own appraiser but they do n't want to do it.That is the mean reason for this compl... |
Citibank Mortgage loan servicing, payments, escrow account November 25, 2016 - I 'm a - veteran and Homeowner who NEVER missed a mortgage payment. My Mortgage servicer Citi instituted Illegal Foreclosure proceedings against me. I was forced to file Bankruptcy to protect my home from the Illegal foreclosure. Ireporting Mortgage servicing abuse by Citimortgage Inc. as follows : Citi, at all pertinent times acted as an agent for - the actual owner of the mortgage loan. Citi, failed to properly apply payments consistent, with the terms of the loan modification and original note. Citi, failed to properly apply credits to the escrow account. Citi, failed to conduct prope... |
Citibank Mortgage loan servicing, payments, escrow account November 19, 2016 - I had a Mortgage with Citi Mortgage with a balance of $230000.00 as of Statement date -/-/2016. At around this exact time I refinanced my house and a Check was mailed out to Citimortgage Inc. for the amount of $230000.00. A refund for the over payment of $1400.00 is due back to me. Several Calls to Citimortgage have been to no avail. They have refused to send me a refund check. It 's been over 60 days since the over payment. Please help me recoup this over payment.... |
Citibank Mortgage loan servicing, payments, escrow account November 17, 2016 - With the help of the Consumer Fraud Complaint Unit of the New York State Attorney General, in - we began to investigate a fraud on the homeowners insurance policy for my residence located at - - -, -, New York -, located in the TOWN OF -, - -, NEW YORK. All my family business was being handled by my lawyer of 10 years, - - - - - - -, -, New York. I did forward documents pertaining to the homeowners insurance policy to - -. Soon after, - - -, my Attorney of ten years, accused me of harassing him and I did visit his office with a... |
Citibank Mortgage loan servicing, payments, escrow account November 15, 2016 - I have an open case against Citibank # -. Today -, -, - I called Citi because the monthly ACH of $70.00 which is deducted from my bank the - of each month had not occurred. I was told it was and should show up tomorrow. In addition I was also informed the balance was $620.00 a far increase from - - when it was $540.00. The case # - was open because Citi stated the account was 169 days past due which was ludicras! The account has been closed since -. I also received a message from CFPB recently that Citi is now researching and will take 60 days.... |
Citibank Mortgage loan servicing, payments, escrow account November 7, 2016 - I have a Veterans Administration mortgage with Citi mortgage with an principal and interest amount of $2400.00 and an escrow amount of $1000.00 totaling $3400.00. -/-/- we received statement that our payment would be increasing to $3600.00. This increase is driven by a new escrow amount of $110000.00. This amount seemed odd as our insurance had decreased year over year and our taxes were set to decrease for 2017 as well. At the very least we knew everything would stay the same and that escrow would not need to increase, especially in excess o $1500.00 per year. We continued ... |
Citibank Mortgage loan servicing, payments, escrow account November 5, 2016 - My family 's property is facing foreclosure recently, our father passed away in 2014 and we were unaware of any creditors on his living trust, since his death CITIBANK NA has came forward with a claim and is now looking to foreclosure on our property without taken proper steps.... |
Citibank Mortgage loan servicing, payments, escrow account November 1, 2016 - Citibank has denied a Loan Modification on my primary and upon reviewing the limited NPV results they provided, I discovered incorrect income. No mentioned of appeal process, so I come to you for your assistance.... |
Citibank Mortgage loan servicing, payments, escrow account November 1, 2016 - Citibank has been reporting the regularly reducing balance on my Home Equity Line of Credit that entered the repayment phase over two years ago, as a reduction in my credit limit to the credit reporting agencies. This is having a negative effect on my credit every month despite the fact that I make my monthly payments on-time. Every time that my husband I pay our monthly HELOC bill ( no longer drawable because it is in repayment ) Citibank reports this as a reduction in my credit limit, thusly negatively impacting my FICO score rather than positively affecting it through regularly timely payme... |
Citibank Mortgage loan servicing, payments, escrow account October 28, 2016 - Around -/-/-, I had called Citi to find out ways to settle my HELOC account. The account was past due for quite some time. The mortgage unit had told me a specific person would help me with my situation. - of CitiMortgage had suggested a file a hardship application so they could assess my settlement offer/situation. I was denied around -/-/-. I noticed they pulled my credit in -/-/-, I consented to this request. No issue here. Very recently I noticed they pulled my credit twice in -/-/-. That 's almost a year later after my hardship request had been denied. I never agr... |
Citibank Mortgage loan servicing, payments, escrow account October 28, 2016 - I have a loan through Citibank which was originated in - -. I called in late - - and asked about the processing of removing PMI from the loan. I was advised to fill out a request, set up an appraisal appointment and pay the cost for said appraisal. Once that was completed, I called Citi and verified that the PMI was removed. I recieved a letter in the mail affirming this. In mid - of -, I recieved an updated Escrow statement showing PMI being added back to loan. I called Citi and they said they did not know what happened but they would fix it and a supervisor would call me ba... |
Citibank Mortgage loan servicing, payments, escrow account October 28, 2016 - Following a 2 year long battle with Citimortgage where they attempted to foreclose on me 3 times and actually refused payments to ensure that would occur - I finally found a workable solution with the assistance of Legal Aid in Oklahoma. One of the main issues was to ensure the new note and subsequent payment would be feasible given our income. We are both - in the - state ( OK ) for - nationally so our income is low but stable. The final loan included years of ( and - of dollars in ) illegitimate delinquency and foreclosure fees and basically resulted in us being underwater with ... |
Citibank Mortgage loan servicing, payments, escrow account October 18, 2016 - Citi mortgage drafted my account for two mortgage payments at once. They refused to reverse the transaction ... they refused to research the issusue ... - ( - ) talked over me and tried to hang up Several times without help .... they have giving me different info from different reps and the reps do n't follow through and they make it hard to get a refund.. to date I have received no refund of my - dollars... |
Citibank Mortgage loan servicing, payments, escrow account October 11, 2016 - I filed a Chapter - Bankruptcy on - -, - which was subsequently discharged on on - - -. Citimortgage possessed a junior lien, $72000.00, on my property that was subsequently stripped by the Chapter - Bankruptcy Judge on - -, - due to the property being upside down. The last payment on this account posted on -/-/-. Throughout this ordeal, Citibank Bankruptcy reGoing further, Citibank accepted a payment in error of $380.00 and was subsequently ordered to refund the payment as it was sent to the in error by the Chapter - Trustee. This payment was c... |
Citibank Mortgage loan servicing, payments, escrow account October 11, 2016 - URGENT REQUEST FOR IMMEDIATE RELIEF : I am a - in financial distress, please help me today. Thank you. -/-/2016 Citi Bank agreed in writing to remove an escrow account of $600.00 from my mortgage, and I signed the Citi Escrow Removal Agreement form and faxed it, which Citi received -/-/2016.The bank refuses to remove the escrow account - claiming they need to pay my taxes of $2700.00 -/-/-, which was not a condition of their signed Escrow Removal Agreement. My escrow account has almost $4000.00., more than enough ; and Citi demands I continue paying into the escrow account i... |
Citibank Mortgage loan servicing, payments, escrow account October 6, 2016 - My mortgage terms require monthly payments as of the first of the month, but allows a grace period without penalty through the - of the month. For 12 years I have generally made payments no later than the - of the month. In the last 3 months, CitiMortgage has used auto dialers which call between - times a day leaving empty voicemails every time starting on the - of the month until 2 days after my payment has posted. The calls start at - and continue until -... |
Citibank Mortgage loan servicing, payments, escrow account September 30, 2016 - CitiMortgage has transferred my mortgage servicing but has failed to provide sufficient notice as to what company will be servicing my mortgage. CitiMortgage has also been talking to someone claiming to be me who is not me.... |
Citibank Mortgage loan servicing, payments, escrow account September 23, 2016 - I called CitiMortgage to make a payment on a demand letter I received -/-/-. The letter stated I needed to call to make a payment of approximately $3600.00 on my account on or before -/-/2016 to prevent further foreclosure action to begin on my loan. I called that day and a gentleman answered. I was on the phone for nearly 30 minutes and he had no idea what he was doing. I explained my situation and he could n't find the demand letter to understand what payment I was trying to make. The gentleman obviously worked out of -. I asked on multiple occasions to transfer me to someone who... |
Citibank Mortgage loan servicing, payments, escrow account September 19, 2016 - When - trees fell on my house and - neighbors houses ( -/-/16 ), I began working with my insurance company ( -, a fantastic company ) to get the trees removed from the roofs, the driveway and - sidewalks replaced, as well as replacing the shingles and some damaged wood trim. The house is worth over $200000.00 and the mortgage balance is under $8000.00. I have already had the trees removed ( the cost of that was $8600.00 ). CitiBank required my insurance company to make the check ( $13000.00 ) payable to CitiBank and myself. My insurance company said I should have no... |
Citibank Mortgage loan servicing, payments, escrow account September 16, 2016 - on - -, 2016 this writer sent the allege mortgage servicer Citi Mortgage ( CITI ) a Qualified Written Request ( QWR ) on - -, 2016 Citi gave a response but failed to answer the QWR in its entirety. There is NO FORECLOSURE PROCESS nor was I EVER IN DEFAULT as stated in the notice from CITI. This information from Citi Mortgage is totally fabricated. I clearly requested the LOANS ORIGINATION.. this was totally ignored by CITI By law and as a consumer I have a right to ask for my loan origination etc under the FEDERAL SERVICER ACT, which is part of the Real Estate Settlement Procedures... |
Citibank Mortgage loan servicing, payments, escrow account September 15, 2016 - Citimortgage charged me with fees related to foreclosure while I was in a chapter - bankruptcy. These fees were not approved by the bankruptcy court. Also the attempts at foreclosure occurred while I was under the protection of the SCRA, while - with the - in -/-/--/-/-. My chapter - was discharged in -/-/-, and all debts that were approved by the court were paid. Despite my discharge, Citimortgage has refused to remove the fees. I am preparing to refinance and the fees will have to be paid before I close.... |
Citibank Mortgage loan servicing, payments, escrow account September 13, 2016 - Citi Mortgage added $57000.00 to my original home loan of $110000.00 which now totals $170000.00. The home was on the market from -/-/- when I - till -/-/- when I -. We found out the house did n't sell, came back and lived in the house for a year with nothing showing up on the credit report nor did we get any bills, the credit reported paid as agrees with nothing negative at all. One day Citi Mortgage called and said we had to do a modification to keep the house for $57000.00. I have wrote letters and have recorded conversations with Citi asking for the information of... |
Citibank Mortgage loan servicing, payments, escrow account September 12, 2016 - - I applied to Citibank for a loan repayment plan because I had fallen one month behind on my mortgage. They granted me one and I made the first payment. Then Citibank contacted me and said I did not have a repayment plan because the person that set it up did not have the authority to do so. So I applied for a loan modification. After months of submitting documents ( 2 and 3 times ) Citibank offered to extend my mortgage over 40 years saving me $65.00 per month. No principal or interest rate reduction. I declined because I have been paying on this mortgage for 16 years and the change woul... |
Citibank Mortgage loan servicing, payments, escrow account September 12, 2016 - From -/-/- thru -/-/2016, I because a victim of predatory lending practices by my home mortgage company : CitiMortgage Special Loans - - with a rate increase of 10.24 %... |
Citibank Mortgage loan servicing, payments, escrow account September 10, 2016 - My husband, who died on - -, -, took out a home equity line of credit which was used to back the mortgage on a cabin. The loan became due on -, -, -. This loan was executed prior to our marriage and I am not on any of the title documents. However, I have in good faith paid the monthly interest, maintained the property, and worked diligently with a realtor to try and sell the property ; which is underwater by approximately - - dollars. I hired an attorney hired to represent me as no one was in the bank mortgage department would interact with me, other than through past d... |
Citibank Mortgage loan servicing, payments, escrow account September 9, 2016 - I originally got a 30 year loan from - - - on my home in -/-/-. I refinanced several times, always through the same bank. When - - was bought out, they sold the loan to Citigroup mortgage. The last time I had refinanced was in -/-/-. That loan as well as all the previous loans had a provision stating there was no penalty for prepayment and that any funds paid in addition to the monthly payment would be applied to the principal. Citigroup told me they sold the loan in - -. In an attempt to get more information about who they sold it to ( since the new lender has n... |
Citibank Mortgage loan servicing, payments, escrow account August 28, 2016 - I have a mortgage serviced by CitiMortgage Inc., account number -. They have sent me a - page letter explaining that they need to raise the monthly escrow payment about $42.00 per month or $500.00 per year. BUT NOWHERE DO THEY E-PLAIN HOW THEY CALCULATED THE " Expense Increase ''. My mortgage escrow is for taxes only. Taxes are collected in - and -. The - payment and the - payment are the same ( within one penny ). The - payment was $5600.00, and I reckon the - payment will be no more that $5600.00. Last year 's - bill was -, so there was an annual increas... |
Citibank Mortgage loan servicing, payments, escrow account August 27, 2016 - In - - I contacted CitiMortgage to give me the requirements to remove my mortgage insurance. I received a letter from CitiMortgage on - -, -, however, the information I was sent was not correct. The requirements I was given did not pertain to the state of California. I found this out recently in - - when I submitted a complaint through the CFPB asking for assistance to remove my mortgage insurance because CitiMortgage was requiring items that did not pertain to me to remove the mortgage insurance. As a result of my findings, CitiMortgage removed my mortgage insurance, howe... |
Citibank Mortgage loan servicing, payments, escrow account August 26, 2016 - A CitiMortgage rep told me my new payment would take effect in - 2016 when I called them to inquire about the start of the new payment. I made payment in - 2016 for the new payment total. On - -, 2016 I received a letter dated for - -, 2016 informing me my mortgage account was in default and had been reported to the Credit Bureau. I had never received any notification of this issue prior to this letter. I called CitiMortgage to find out what this was about and after discussion found that the rep had misinformed me of the new payment start date. The new payment was actually su... |
Citibank Mortgage loan servicing, payments, escrow account August 24, 2016 - I have had a large mortgage at Citi for three years. In - 2016, I accidentally reversed two numbers while completing my bill pay from - - - to Citimortgage - instead of $2800.00, I mistakenly typed in $2600.00. And, because I sent the payment in early, they misapplied this payment to principal. So instead of crediting my account with a " short payment '', they applied the entire amount to principal, thereby putting my account in arrears for - - in essence they believed they received no - mortgage payment from me, instead of it being just short the $180.00 difference d... |
Citibank Mortgage loan servicing, payments, escrow account August 20, 2016 - On - -, CitiMortgage transferred my mortgage to - -. I inadvertently let my - electronic payment go to CitiMortgage on - - and it cleared my checking account on - -. On - -, I caught my error and contacted CitiMortgage, who replied the next day that they would forward the payment to -. As of today, - -, - has not yet received the payment. I work in banking, and I understand that this should take a matter of moments. I 'm under the impression that CitiMortgage is sitting on the funds, drawing interest.... |
Citibank Mortgage loan servicing, payments, escrow account August 15, 2016 - We have a equity loan with Citibank and they sent us a letter that is was in repayment and we had - options to choose from. to put it all in a fixed rate which would double our payment half in fixed and half in a variable. ( which we chose ) or all in a variable. Well by choosing to split it, it assigned - accounts numbers to the loan. I called to see if we could just put the accounts together and they said no, we would have to refinance. When I called to refinance they said that we could n't refinance. We are planning on moving in the next couple of years so it would not benefit us to s... |