Citibank Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Florida

Citibank has denied a Loan Modification on my primary and upon reviewing the limited NPV results they provided, I discovered incorrect income. No mentioned of appeal process, so I come to you for your assistance.

Citibank customer in Florida
Nov 01, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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How Citibank handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/2017020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankLoan servicing, payments, escrow account1.4%73.7%5.2%9.5%3.5%5.5%0.6%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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