Citibank Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Citibank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Minnesota

My mortgage terms require monthly payments as of the first of the month, but allows a grace period without penalty through the - of the month. For 12 years I have generally made payments no later than the - of the month. In the last 3 months, CitiMortgage has used auto dialers which call between - times a day leaving empty voicemails every time starting on the - of the month until 2 days after my payment has posted. The calls start at - and continue until -

Citibank customer in Minnesota
Oct 06, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/2017020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankLoan servicing, payments, escrow account1.4%73.7%5.2%9.5%3.5%5.5%0.6%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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