Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Minnesota

I have just completed paying off a mortgage with CitiBank, I had automatic withdrawal for my payments with the last payment due -/-/- and I owed a final, partial payment of $430.00. Instead, they withdrew the full $980.00 minimum payment as well as the $50.00 extra I had been paying monthly. I called them the -/-/- and they claimed the refund was in the works. I called again -/-/- and was told that that direct deposit to my - - checking account was not possible but they would expedite the check and it be created by -/-/-. I was also told that it was routine for the entire last payment to be withdrawn 'in full ' even if less was actually owed. I have received formal notice that my account has been satisfied and a refund is due me. Since this is their normal procedure and the refunds are typically delayed a month, this seems like a nice money maker for CitiBank - they can use my money free-of-charge. I would go so far to say that this appears to be a calculated scam - taking more than is owed and then repaying the overage ( without interest ) with much foot-dragging.