Citibank Mortgage Complaint

Citibank Mortgage department,

VA mortgage Loan servicing, payments, escrow account Minnesota

I have a Veterans Administration mortgage with Citi mortgage with an principal and interest amount of $2400.00 and an escrow amount of $1000.00 totaling $3400.00. -/-/- we received statement that our payment would be increasing to $3600.00. This increase is driven by a new escrow amount of $110000.00. This amount seemed odd as our insurance had decreased year over year and our taxes were set to decrease for 2017 as well. At the very least we knew everything would stay the same and that escrow would not need to increase, especially in excess o $1500.00 per year. We continued to make our payment of $340000.00 on -/-/-, -/-/- and -/-/-. We had reached out to Citi to get an analysis of the escrow to figure out why it increased. Additionally, in -/-/- and -/-/- despite having made our payment we were hit with a late fee of


were not applied appropriately to continue the proper amortization despite the fact that principal and interest was fully paid. When we asked specifically about credit bureau reporting we were told that there would not be any since P & I was paid. This turned out to be false information as on -/-/- I received notice through my credit bureau monitoring that Citi indeed reported a 30 day late notice. I called Citi to file a complaint and they indicated that they were right to file the report despite the fact that we had requested documentation, had been in contact several time and most importantly made timely payments as we had for the last 2.5 years. Upon further discussion it was found that the escrow amount that they are charging was indeed inaccurate and required for sure - adjustment and potentially another once the tax records are reviewed. Essentially meaning that even the - payment may have led to an overage instead of a shortage, basically that by paying - I was not submitting an incomplete payment but an over payment