Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Loan servicing, payments, escrow account Maryland

I have an open case against Citibank # -. Today -, -, - I called Citi because the monthly ACH of $70.00 which is deducted from my bank the - of each month had not occurred. I was told it was and should show up tomorrow. In addition I was also informed the balance was $620.00 a far increase from - - when it was $540.00. The case # - was open because Citi stated the account was 169 days past due which was ludicras! The account has been closed since -. I also received a message from CFPB recently that Citi is now researching and will take 60 days.