Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

In - - I contacted CitiMortgage to give me the requirements to remove my mortgage insurance. I received a letter from CitiMortgage on - -, -, however, the information I was sent was not correct. The requirements I was given did not pertain to the state of California. I found this out recently in - - when I submitted a complaint through the CFPB asking for assistance to remove my mortgage insurance because CitiMortgage was requiring items that did not pertain to me to remove the mortgage insurance. As a result of my findings, CitiMortgage removed my mortgage insurance, however, it should have been removed in - -. The value of my home was $630000.00 in -. This was the value per the sales comparables in - my area. My balance at this time was $470.00, -. The requirement to to remove the PMI was that I needed to be at 75 % LTV. At this time I was actually at 74.5 % LTV. My mortgage insurance should have been removed at this time, but CitiMortgage did not remove it because the company was referring to the PMI requirements to remove PMI for other states, not for California. I contacted


submit my request to CitiMortgage Executives to change the letter regarding PMI removal for customers in California because the letter CitiMortgage is currently sending to borrowers gives inaccurate and misleading information. - told me he would contact me by -/-/-. I did not receive a call from - on -/-/- therefore I called him on -/-/- and left him a voicemail. I called once again on -/-/- because I did not receive a call and I talked to -. He told me the PMI Team was reviewing my case and he would call me back on -/-/-. On -/-/- I called him because I did not get a call and I left him a voicemail. I called him again on -/-/- because I did not get a call back and left him another voicemail. Then on -/-/- I called the customer service department at CitiMortgage to get in contact with - 's manager. I talked to the customer service manager -, ID # -. He contacted the " Executive Research Team '' and he was told that the manager in the department was not available to talk with me. He was told to email th them and someone would call me right away. It is -/-/- and I still have not received a call back from a manager at the Executive Research Team. I need the CFPB to help me get two things accomplished : I need to get a refund for PMI premiums that I paid from - through - which is the period after my PMI should have been taken off my account. My PMI pmt was $350.00. $350.00 x - $2100.00. This is the amount I should be refunded. The second item I am asking the CFPB to help me with is to make s sure CitiMortgage is sending the correct PMI removal requirements to borrowers in California. The letters that are being sent to borrowers do not have the correct information according to Civil Code Section 2954.7 and as a result borrowers are being misled. My account number is -. Thank you for your assistance and I would appreciate it if this was taken care of expeditiously.