Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Nevada

I had Citimortgage purchase my mortgage from my original mortgage company in -/-/- I started paying and everything was going good in -/-/- I lost my job do to my - I still managed to make my payments even after they refused to help me, in -/-/- my mother had - by -/-/- I tried to again get them to help and they again refused, in -/-/- my mother who - was diagnosed with - and I was trying to cope and take - again Citimortgage refused to help at one point in -/-/- my grandpa died and they not only refused to help me all those times they harassed my tenants to the point on several occasions the payment was a day late or not even by the -/-/- of the month and they had representatives at the door of the house at - telling the tenant that I was not paying my mortgage and they would be evicted I lost good tenants because of Citimortgage I have been done so wrong by the company they have violated me so much and I am still blessed to have kept up with my payments There has been times I pay on time by the -/-/- but their system reports it not paid I noticed a strong pattern of always posting a late payment here and there to keep me posted and deliberately hurt my credit so I wo n't be able to refinance since I owe - and the house is worth over - they want me to loose so they can cash in Please help I have requested all the errors to be fixed but they refuse I have a record of every payment and even if they are dead wrong they do n't fix the issue Please forward my complaint to any and all other governing agencies that can help Again because of - it takes me a very long time to find help