Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Louisiana

During the -, - flood in - -, Louisiana, our home took on - feet of water. We had to tear it out to the ceiling, clean it up, dry it out, and spray for mold. We filed a insurance claim on the day of the flood. The adjuster came out, did an inspection and sent in a request for a $15000.00 advance witch had to go to the mortgage company to be endorsed and they returned it to us. After the adjuster finally gave us a decent payout we received our settlement check in mid -. We signed it and sent it to CitiMortgage claims department. I contacted them a few days later to ask when I could expect a draw and I was told that I had to hire a general contractor to repair my home then they would cut a check made out to me and my contractor. I told them I was repairing my own home and would be hiring a window installer, a flooring installer and a bathroom remodel company to do some of the repairs. They then said to send them a letter requesting a waiver to repair my home without hiring a general


return my out of pocket expenses, plus the amount over what I owe on the mortgage and the appliance money in the settlement. I also told them I have my house sheet rocked, which has been finished, textured and primed. I also have replaced - exterior doors, I have paid $3200.00 to a window company to order the replacements. The mortgage company said I should request an 30 % inspection and that would help release funds. They sent a inspector out and he gave me a 50 % complete, The mortgage company said it had been approved and a check would be in the mail in -6 business days. I called them to see how much they were going to send me so I could start lining contractors up. They put me on hold and then came back and said they were not going to send a check and that I needed to hire a General Contractor. In the state of Louisiana a homeowner can build, remodel and even wire his own home without a license, but you do have to have a building permit which I have - signed by the - - -. I then asked to speak with a supervisor, he said my request was under review and it would take -6 business days to get an answer. They have given me the -6 business day answer way to many times, we have been living in the driveway of our home since - -. I have spoke with at least - general contractors and the earliest they could get to me is about four months away. If the mortgage company would give me an cut I could be back in the home in -8 weeks. Citi mortgage uses a insurance claim website named -. The website says my inspection was accepted and a check would be delivered in -6 business days, the mortgage company says the website is wrong. Why would they tell me to use the website if its incorrect. There is no structural damage to my home, I just need an interior remodel, cabinets, floors, bathrooms. We have never had to get permission from a mortgage company to replace the carpet. Thanks for listening